Coleen Lacy
C-LEVEL EXECUTIVE ASSISTANT
Summary
Experienced C-level Executive Assistant with over 15 years of proven performance in diverse industries. Recognized for consistently delivering reliable support and seamlessly integrating advanced organizational, technical, and business acumen. Proficient in managing intricate calendars, optimizing travel logistics, and enhancing financial efficiency, achieving a substantial 25% improvement in resource allocation and cost-effectiveness. Demonstrated ability to facilitate the success of the executive team through exceptional communication and organizational skills.
Overview
10
10
years of professional experience
Work History
Executive Assistant, Office Manager
Ziegler
2018.08 - Current
- Manage complex calendars for C-level executives, and Leadership team optimizing schedules to accommodate high-priority meetings, travel arrangements, and critical tasks.
- Prepare and edited correspondence, presentations, and reports for executive-level meetings, achieved 43% improvement in document quality and overall presentation.
- Manage confidential and sensitive information with utmost discretion and tact, maintaining 100% confidentiality record over 5 years of service
- Coordinate and contribute to event planning efforts by designing invitations, crafting flyers, comprehensive guidebooks, and directories, enhancing company event experiences and increasing attendance by 25%.
- Manage and process travel expenses and reimbursements for executive team and senior management group, handling of over 200 transactions per month with precision and timeliness.
- Coordinated 45+ conferences, guaranteeing smooth execution and attendee satisfaction.
Executive Assistant to Chief Information Officer
Trustmark Insurance
2013.10 - 2018.08
- Enhanced efficiency for C-level executives and SLT with expert calendar management, expense tracking, and international travel coordination, cutting travel time by 33%.
- Created efficient SharePoint repository, reducing executive information retrieval time by 40% through resource consolidation.
- Streamlined IT contracts, achieving 10% cost reduction and 15% resource utilization optimization while ensuring compliance.
- Created impactful PowerPoint, presented to 400+ employees, leading to 15% improvement in IT service response times, enhancing customer satisfaction.
- Delivered 20% reduction in travel expenses through rigorous planning and vendor negotiations, while maintaining 100% accuracy and timeliness processing 100+ monthly expenses.
Education
Associate of Arts - ABA Approved Certified Paralegal
College of Lake County
Grayslake, IL05.2013
Bachelor of Science - Computer Information Systems, Security
Strayer University
Norfolk, VA10.2008
Skills
- Written Communication
- Project Management
- Resourceful
- Expense Management
- CRM Software
- Microsoft Office
- G-Suite
- Event Coordination
- Calendar Management
- Executive Management Support
- Administration and Operations
- Travel Coordination
Timeline
Executive Assistant, Office Manager
Ziegler
2018.08 - Current
Executive Assistant to Chief Information Officer
Trustmark Insurance
2013.10 - 2018.08
Associate of Arts - ABA Approved Certified Paralegal
College of Lake County
Bachelor of Science - Computer Information Systems, Security
Strayer University
AWARDS AND RECOGNITION
Received "Executive Support of the Year" at Ziegler for exceptional performance (2021 - 2023)
Community Leadership
Board Member | Riata Hills Association
February 2021 to Current
- Actively participate in planning and budget management efforts, contributing to a 25% reduction in community costs.
- Engage the community by leveraging the website to distribute email newsletter, leading to an enhanced participation rate with a 30% increase in resident engagement.
- Monitor financial metrics and provided strategic direction to support financial stability.
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