Coleen Saccoccio
Northvale,NJ
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Associate Manager
Clarins
01.2019 - Current
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Established strong relationships with key stakeholders, fostering collaboration and mutual support.
- Mentored junior team members, contributing to their professional growth and skill development.
- Oversaw training and onboarding process for all newly hired employees within Customer Care
- Improved client satisfaction by consistently delivering high-quality work on schedule.
Supervisor
Jura, Inc.
08.2000 - 12.2018
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Evaluated staff performance and provided coaching to address inefficiencies.
Education
Northern Valley Regional High School At Old Tappan
Demarest, NJ06.1982
Skills
- Customer rapport
- Team motivation
- Orientation and training
- Customer Service
- Teamwork and Collaboration
- Adept at Multi-Tasking
- Handled a large volume of calls & escalated calls
Timeline
Associate Manager
Clarins
01.2019 - Current
Supervisor
Jura, Inc.
08.2000 - 12.2018
Northern Valley Regional High School At Old Tappan
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