Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Coleman Crawford

Memphis,Tennessee

Summary

Professional with diverse experience including training , coaching, and educational leadership at high school, collegiate, professional and international education .Strengths in managing a diverse work experience and environment.

Overview

27
27
years of professional experience

Work History

Customer Service Representative

American Airlines
Memphis, TN
09.2013 - 04.2024
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Implemented innovative methods for streamlining the customer service process.

Basketball Trainer

Cooper Aerobics
Dallas, TX
06.2004 - 06.2019
  • Created a positive learning environment for athletes by providing encouragement and constructive feedback.
  • Developed and implemented individualized basketball training plans for clients.
  • Demonstrated proper techniques for various basketball skills such as lay-ups, jump shots, foul shots.
  • Monitored progress of athletes through observation and analysis of performance.

Substitute Teacher

Richardson ISD
Richardson, TX
09.2007 - 05.2019
  • Provided instruction and guidance to students in the absence of a regular teacher.
  • Adapted teaching methods to accommodate diverse learning styles.
  • Created an environment conducive to learning while managing challenging behaviors.

Basketball Coach

Southern Methodist Univ
Dallas , TX
06.2002 - 05.2004
  • Conducted pre-season player assessments to evaluate skill level and physical condition.
  • Monitored athletes' academic progress, ensuring they maintained satisfactory grades.
  • Recruited new student athletes from local high schools based on talent evaluation criteria.
  • Collaborated with assistant coaches to design offensive plays that capitalized on the team's strengths.
  • Provided feedback on individual performances after each practice session or game.

Basketball Coach

Florida State University
Tallahassee, FL
06.1997 - 05.2002
  • Conducted pre-season player assessments to evaluate skill level and physical condition.
  • Monitored athletes' academic progress, ensuring they maintained satisfactory grades.
  • Recruited new student athletes from local high schools based on talent evaluation criteria.
  • Collaborated with assistant coaches to design offensive plays that capitalized on the team's strengths.
  • Provided feedback on individual performances after each practice session or game.

Education

Master of Arts - High School Administration

Delta State University
Cleveland, MS
08-1980

Bachelor of Science - American History

University of North Alabama
Florence, AL
08-1975

Associate of Arts - Political Science And Government

Seward County Community College
Liberal, KS
05-1973

High School Diploma -

Southside High School
Memphis, TN
05-1971

Skills

  • Customer Relationship Management (CRM)
  • Problem-solving abilities
  • Team Development
  • Critical Thinking
  • Report Preparation
  • Customer consulting

Accomplishments

  • Coached in 6 March Madness tournaments
  • Coached NBA D league champion Fort Worth flyers
  • Coached Senegal National team In African Champonship

Timeline

Customer Service Representative

American Airlines
09.2013 - 04.2024

Substitute Teacher

Richardson ISD
09.2007 - 05.2019

Basketball Trainer

Cooper Aerobics
06.2004 - 06.2019

Basketball Coach

Southern Methodist Univ
06.2002 - 05.2004

Basketball Coach

Florida State University
06.1997 - 05.2002

Master of Arts - High School Administration

Delta State University

Bachelor of Science - American History

University of North Alabama

Associate of Arts - Political Science And Government

Seward County Community College

High School Diploma -

Southside High School

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Coleman Crawford