COLEMAN PEAY
Houston,TX
Summary
Property | Bodily Injury | Environmental | Auto | GL Accomplished Claims Adjuster with more than 10 years of experience assessing property systems condition, setting replacement estimates, negotiating settlements, and loss mitigation. Adapt in resolving complex claims including Commercial, Large loss, Business Interruption, Water mitigation, General Liability, Wind and Hail. Significant experience in assessing damages and causes, interpreting policies, and highly skilled in managing collaborative relationships with industry colleagues and partners.
Experienced with evaluating insurance claims and determining appropriate actions. Utilizes analytical skills to assess damage and liability. Strong understanding of policy coverage and effective negotiation techniques.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Appraisal Adjuster
Lozano Claim Service
01.2022 - 01.2025
- Investigation, evaluation, negotiation and settlement of property claims of moderate to high complexity, including dispute resolution and/or recovery.
- Works with insured and external business partners regarding the handling and/or disposition of claims and other issues.
- Recognizes the need for negotiation and participates in planning strategy and negotiating within scope of authority.
- Documents all information that is relevant to a claim and prepare reports as required.
- Assignment: Citizens Ins.
GL Adjuster
Custard Claims Service
01.2021 - 01.2022
- Reviewing and analyzing filed suitcases. Collaborated with handling Attorney to develop defense strategies.
- Negotiate and settled non represented general liability claims.
- Documents all information that is relevant to a claim and prepare reports as required.
- Participates in planning strategy and negotiating for settlement and trial preparation.
- Deliver excellent customer service to agents, producers, insureds, and claimants.
- Assignment: Zurich Ins.
Litigation Adjuster
CIS Claims Service
01.2020 - 01.2021
- Reviewing and analyzing filed suitcases. Collaborated with handling Attorney to develop defense strategies.
- Works with insured and external business partners regarding the handling and/or disposition of claims and other issues. Work closely with defense attorneys in litigation and mediation to settle claims.
- Works with external business partners regarding the handling and/or disposition of claims and other issues.
- Participates in planning strategy and negotiating for settlement and trial preparation.
- Documents all information that is relevant to a claim and prepare reports as required.
- Coordinate conference calls and meetings.
- Participating in defense deposition.
- Documents all information that is relevant to a claim and prepare reports as required.
- Assignment: Citizens Ins.
Casualty Adjuster
Custard Insurance Adjusters
01.2019 - 01.2020
- Evaluate, investigate, and resolve collision auto, property damage, and medical pay claims.
- Documents all information that is relevant to a claim and prepare reports as required.
- Deliver excellent customer service to agents, producers, insureds, and claimants.
- Works with insured and external business partners regarding the handling and/or disposition of claims and other issues. Work closely with defense attorneys in litigation and mediation to settle claims.
Appraisal Adjuster
CIS Claims Service
01.2018 - 01.2019
- Investigation, evaluation, negotiation and settlement of personal and/or commercial claims of moderate to high complexity, including dispute resolution and/or recovery.
- Works with insured and external business partners regarding the handling and/or disposition of claims and other issues.
- Recognizes the need for negotiation and participates in planning strategy and negotiating within scope of authority.
- Documents all information that is relevant to a claim and prepare reports as required.
- Coach, counsel and train less experienced staff, may also direct the work of others.
- May provide input in performance management, goal setting and review processes.
- Assignment: Citizens Ins.
Body Injury Claims Adjuster
IPS Claims Service
01.2017 - 01.2018
- Investigate and resolve bodily injury/liability and property claims via telephone, internet, and email.
- Applied various methods of settlement, assign cases to outside vendors, and utilize structure settlement on all applicable cases.
- Determine proper policy coverages by negotiating and settling liability/bodily injury and property claims in compliance with company policies and procedures.
- Open, close, and adjust reserves designed to ensure reserve adequacy; recommend special reserves where applicable.
- Assignment: AAA
Bodily Injury Claims Adjuster
Wardlaw Claims
01.2014 - 01.2017
- Investigate and resolve bodily injury/liability and property claims via telephone, internet, and email.
- Applied various methods of settlement, assign cases to outside vendors, and utilize structure settlement on all applicable cases.
- Determine proper policy coverages by negotiating and settling liability/bodily injury and property claims in compliance with company policies and procedures.
- Open, close, and adjust reserves designed to ensure reserve adequacy; recommend special reserves where applicable.
- Assignment: State Farm / Home Site INS
Auto/Property Damage Claims Adjuster
Crawford Claims Service
01.2013 - 01.2014
- Evaluate, investigate, and resolve collision, auto, property damage, and medical pay claims by payment or denial.
- Establish special reserves based on evaluation and adjust reserves with all new information.
- Deliver excellent customer service to agents, producers, insureds, and claimants.
- Interpret routine and complex policy contracts and coverage, investigate and resolve coverage questions, and make decisions based on conclusions.
- Assignment: State Farm
Property Claims Adjuster
Eberls Claim Service
01.2008 - 01.2014
- Receive, process, and disseminate property claims calls and determine scope of damages.
- Prepare accurate, thorough, and concise letters to insurance carriers on conclusions.
- Collaborate with witnesses, attorneys, adjusters, and examiners to conduct investigations and confirm findings. Utilized skills of reconciliation, ALE, and content inventory. Utilized Xactimate
- Assignment: State Farm
Environmental Claims Adjuster
British Petroleum Gulf Coast Claims Facility
01.2010 - 01.2011
- Managed complex environmental claims from inception to completion.
- Handled loss of income, bodily injury, and business interruption claims.
- Provided support to the environmental liability underwriting unit.
- Conducted reconciliation reviews, determined coverage, issued settlements, and managed litigation.
- Assignment: BP Oil Spill
Property Claims Adjuster
Associated Adjuster Network
01.2009 - 01.2011
- Performed duties associated with reconciliation, ALE, and content inventory.
- Utilized Xactimate 25 to obtain accurate estimates.
- Compiled scopes including drawings and sketches.
- Developed and maintained strong relationships with brokers and clients.
- Assignment: Liberty Mutual
Property Claims Adjuster
Deimont & Associates
01.2010 - 01.2010
- Handled property claims, negotiated settlements, and ensured government compliance.
- Created and maintained vendor relationships and provided high quality service to all internal and external customers.
- Obtained information from the claimant and experts to accurately assess the extent of the loss.
- Assignment: Bank of America
Education
University of Houston
Houston, TX01.1988
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Norfolk State University
Norfolk, VA01.1983
Skills
- Expert Negotiating Skills File & Time Management Assessment/Investigation Skills
- Excellent Communication Skills Claims Reports/Documentation Problem Solving/Resolution
- Claims investigation
- Damage assessment
- Property valuation
- Policy interpretation
- Casualty and property loss
- Coverage assessments
- Settlement negotiation
- Team collaboration
Certification
- The Adjust School
- Certified Licensed Adjuster
- State Farm, TWIA and Citizen Certified
- Flood and Auto Certified
- Wind and Hail Certification
- Water Mitigation
Languages
English
Full Professional
Timeline
Appraisal Adjuster
Lozano Claim Service
01.2022 - 01.2025
GL Adjuster
Custard Claims Service
01.2021 - 01.2022
Litigation Adjuster
CIS Claims Service
01.2020 - 01.2021
Casualty Adjuster
Custard Insurance Adjusters
01.2019 - 01.2020
Appraisal Adjuster
CIS Claims Service
01.2018 - 01.2019
Body Injury Claims Adjuster
IPS Claims Service
01.2017 - 01.2018
Bodily Injury Claims Adjuster
Wardlaw Claims
01.2014 - 01.2017
Auto/Property Damage Claims Adjuster
Crawford Claims Service
01.2013 - 01.2014
Environmental Claims Adjuster
British Petroleum Gulf Coast Claims Facility
01.2010 - 01.2011
Property Claims Adjuster
Deimont & Associates
01.2010 - 01.2010
Property Claims Adjuster
Associated Adjuster Network
01.2009 - 01.2011
Property Claims Adjuster
Eberls Claim Service
01.2008 - 01.2014
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Norfolk State University
University of Houston