Nicolas Strong

• Conduct complete appraisals, examining and evaluating properties to establish damage value.
• Prepare appraisal reports on properties
• Make independent decisions regarding coverage or denials during appraisal process.
• Review, explain, and negotiate completed damage estimates with Insureds, Contractors, Public Adjusters and Attorneys.
• Complete formal settlement, rebuttal or denial letters
• Issue payments on settled claims $300k+
• Maintain knowledge of current government regulations, zoning laws and appraisal standards.

Responsibilities

• Review and resolve complex mitigation supplements and final invoices in a timely manor.
• Demonstrate proficiency with source removal, decontamination, mitigation, containment, ventilation, contents and deodorization techniques.
• Prompt and professional claim service on all assigned claims with little to no direction or oversight.
• Reviewed claim for reported cause of loss and sent field assignment to conduct inspection. Once inspection had been performed reviewed field inspection finding as well as policy to establish if coverage was available for loss.
• Dictated denial if damage found was not covered under policy citing specific policy language outlining and detailing exclusion.
• Maintained accurate claim file at all times based on conversations, documentation provided, and site inspections performed.
• Utilized numerous departments such as Subrogation, Appraisal,Contents, Special Investigation unit, Litigation and Underwriting based on claim needs.
• Performed ISO search for any prior claims.
• Handled complex ALE (Additional Living Expenses) as warranted/needed.
• Settlement authority of $30,000.00 authorized by management for demonstrated ability at making sound claim decisions.
• Frequent communication with contractors or public adjuster to review and reconcile estimate discrepancies in Xactimate.
• Provided remarkable customer service experience by listening and communicating professionally with empathy.
• Upheld excellent time management and organization to meet dead lines.
• Handled DOI (Department of insurance) complaints.
• Perform any other job duties as assigned.

• Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts.
• Shouldered management responsibilities during absence of manager members.
• Assisted management staff with operational oversight, business development and process improvement strategies.
• Resolved escalated concerns with policy holders using professionalism and empathy.
• Monitored employee performance and enacted improvement plans and coordinated disciplinary actions.
• Managed and mentored team of 15 employees.
• Performed all other Job duties and needed.

Responsibilities

• Prompt and professional claim service on all assigned claims with little to no direction or oversight.
• Reviewed claim for reported cause of loss and sent field assignment to conduct inspection. Once inspection had been performed reviewed field inspection finding as well as policy to establish if coverage was available for loss.
• Dictated denial if damage found was not covered under policy citing specific policy language outlining and detailing exclusion.
• Maintained accurate claim file at all times based on conversations, documentation provided, and site inspections performed.
• Utilized numerous departments such as Subrogation, Contents, Special Investigation unit, Litigation and Underwriting based on claim needs.
• Performed ISO search for any prior claims.
• Frequent communication with contractors or public adjuster to review and reconcile estimate discrepancies in Xactimate.
• Provided remarkable customer service experience by listening and communicating professionally with empathy.
• Upheld excellent time management and organization to meet dead lines.
• Handled DOI (Department of insurance) complaints.
• Perform any other job duties as assigned.

Responsibilities:

• Use high resolution photographs provided by virtual imagery and advanced video technology to collaborate with onsite vendors to identify damages and write a damage estimate from a virtual setting
• Conduct a detailed review of the property and write an estimate to capture the extent of the damages
• Review the policy and decide how coverage applies and provide the customer with a detailed explanation of both the estimate and the policy
• Communicate empathetically with customers and help them through their claim process in a fast, fair and easy manner
• Negotiate claim settlements with customers in accordance with business unit standard methodologies
• Flexibility to work in a variety of environments - independently, within a team, face-to-face, and virtually

Responsibilities

• Review and resolve complex mitigation supplements and final invoices in a timely manor.
• Demonstrate proficiency with source removal, decontamination, mitigation, containment, ventilation, contents and deodorization techniques.
• Prompt and professional claim service on all assigned claims with little to no direction or oversight.
• Reviewed claim for reported cause of loss and sent field assignment to conduct inspection. Once inspection had been performed reviewed field inspection finding as well as policy to establish if coverage was available for loss.
• Dictated denial if damage found was not covered under policy citing specific policy language outlining and detailing exclusion.
• Maintained accurate claim file at all times based on conversations, documentation provided, and site inspections performed.
• Utilized numerous departments such as Subrogation, Contents, Special Investigation unit, Litigation and Underwriting based on claim needs.
• Performed ISO search for any prior claims.
• Handled complex ALE (Additional Living Expenses) as warranted/needed.
• Settlement authority of $30,000.00 authorized by management for demonstrated ability at making sound claim decisions.
• Frequent communication with contractors or public adjuster to review and reconcile estimate discrepancies in Xactimate.
• Provided remarkable customer service experience by listening and communicating professionally with empathy.
• Upheld excellent time management and organization to meet dead lines.
• Handled DOI (Department of insurance) complaints.
• Perform any other job duties as assigned.

Responsibilities

• Review and resolve complex mitigation supplements and final invoices in a timely manor.
• Demonstrate proficiency with source removal, decontamination, mitigation, containment, ventilation, contents and deodorization techniques.
• Prompt and professional claim service on all assigned claims with little to no direction or oversight.
• Reviewed claim for reported cause of loss and sent field assignment to conduct inspection. Once inspection had been performed reviewed field inspection finding as well as policy to establish if coverage was available for loss.
• Dictated denial if damage found was not covered under policy citing specific policy language outlining and detailing exclusion.
• Maintained accurate claim file at all times based on conversations, documentation provided, and site inspections performed.
• Utilized numerous departments such as Subrogation, Contents, Special Investigation unit, Litigation and Underwriting based on claim needs.
• Performed ISO search for any prior claims.
• Handled complex ALE (Additional Living Expenses) as warranted/needed.
• Settlement authority of $30,000.00 authorized by management for demonstrated ability at making sound claim decisions.
• Frequent communication with contractors or public adjuster to review and reconcile estimate discrepancies in Xactimate.
• Provided remarkable customer service experience by listening and communicating professionally with empathy.
• Upheld excellent time management and organization to meet dead lines.
• Handled DOI (Department of insurance) complaints.
• Perform any other job duties as assigned.

• Help customers obtain the coverage they need for final expenses or retirement by doing a complete financial overview of their portfolio.

Responsibilities

• Close mandatory 5+ Claims Daily.
• Work to resolve complex supplemental issues.
• Revised estimates in Xactimate based on revision found to be warranted.
• Utilized Guidewire claim system.
• Investigate, negotiate, evaluate and settle multi-line claims within my given authority.
• Provide reliable, timely, and professional claims service to our policyholders.
• Perform all other job duties as assigned.

• Prompt and professional claim service on all assigned claims with little to no direction or oversight.
• Process mail and disburse payment.
• Maintained frequent communication with policyholder regarding current claim status.
• Maintained claim file that is accurate based on all conversations, documentation provided, and site inspections performed.
• Communicated to management any claim that showed fraud indicators.
• Settlement authority of $10,000.00 authorized by management for demonstrated ability at making claim judgment decisions.
• Frequent communication with contractors or public adjuster to review and reconcile estimate discrepancies in Xactimate.
• Handle inbound calls, exercising good judgment reviewing information, processing warranted payments and moving claim to closure accordingly.
• Process property claims for multiple jurisdictions.
• Provided remarkable customer service experience by listening and communicating professionally with empathy.
• Upheld excellent time management and organization to meet dead lines.
• Maintained all license and necessary compliance.
• Perform any other job duties as assigned.

• Responsible for authorized repair budget of $1,000,000.00 for state highway repairs.
• Work requires responding to emergency notification on an as-needed basis.
• Work requires contact with governmental officials, private entities and the public.
• Drives to administer and inspects contracted maintenance activities.
• Handles public complaints.
• Inspects road conditions, work-in-progress and work completed by the crews and contractors.
• Plans, coordinates and implements emergency response to inclement weather, flooding, accidents and hazardous material spills affecting area roadways.
• Plans, schedules and coordinates work project needs to include personnel, equipment and material with the Area Engineer and other district staff on a regular basis.
• Prioritizes and assigns projects to the maintenance section assistant and crew chiefs; guides them in the planning and scheduling of personnel/materials/equipment necessary to complete the work; ensures projects follow established safety guidelines.
• Responsible for maintenance section office activities including human resources, public relations, facilities, inventory management and general office administrative matters.
• Oversees the operation and maintenance of heavy equipment.
• Trains other employees.
• Performs other job responsibilities as assigned.