Geoffrey Bass
Saint Johns,FL
Summary
Energetic and enthusiastic licensed insurance professional motivated to succeed in fast-paced and deadline-driven professional environment. Comprehensive knowledge of claims adjustments with special knowledge of property damage assessments, appraisals, and settlement negotiating.
Overview
17
17
years of professional experience
Work History
Appraisal Property Adjuster
Allstate Insurance Company
10.2021 - 04.2024
- Review file quality, claim history, and address coverage concerns to ultimately determine if an appraisal is the correct course of action for any claim referred as a candidate
- If appropriate, facilitate the appraisal process and provide direction and oversight unit a final agreement is reached
- Evaluate appraisal award documentation to apply policy coverage provisions and/or conditions at the time of the award settlement
Field Property Claims Adjuster
Allstate Insurance Company
07.2017 - 10.2021
- Conducts field inspections to investigate, evaluate, and determine coverage for property damage claims, in order to reach a fair and equitable settlement for first party policy holders
- Negotiate and effectively settle field claims in collaboration with policy holders and all parties involved (contractors, mitigation vendors, etc)
Sr. Claims Service Adjuster
Allstate Insurance Company
09.2010 - 07.2017
- Investigating, evaluating, and negotiating auto accident claims, in order to reach a fair and equitable settlement for all parties involved including third party represented bodily injury settlements
- Using compassionate communication and negotiation to ensure a positive customer experience
- Achieving targeted performance goals to manage costs and support operational standards
- Multiple positions held as a claims adjuster in both Auto Casualty and Property
Manager
Hertz Corporation
Jacksonville, FL
09.2007 - 09.2010
- Serve as Assistant Branch Manager with the primary responsibility of daily branch operations
- Achieved individual and branch sales goals as well as superior customer service ratings
- Grow sales by expanding marketing efforts to referral sources, i.e
- Cold calling and client referrals to body shops, car dealerships and businesses in the market
- Assist in the development and preparation of monthly current estimates, annual business plans, multi-year strategic plans and capital plans
- Maximizes margins by sells to clients for additional services and ancillary products
- Discover and develop new and more efficient ways to run the business and deliver the right products and services to customers faster and at a lower cost
- Drive changes from within to improve customer satisfaction and tackle problems
- Other responsibilities include the following: sales training, employee supervision and oversight of all fleet issues.
Education
B.S. - Fisheries and Wildlife Sciences
North Carolina State University
05.1999
Skills
- Policy Interpretation
- Claims Investigation
- Property Damage and Coverage Assessment with construction knowledge
- Estimating with Xactimate
- Settlement Negotiations
- Excellent Communication
- Problem-solving abilities
- Customer Service
Accomplishments
Eagle Boy Scout
Metrics and Goals met and exceeded yearly for duration of adjuster career
Hobbies and Interests
- Fishing (inshore and offshore saltwater)
- Golf
- Boating
- Surfing
- Carpentry
Timeline
Appraisal Property Adjuster
Allstate Insurance Company
10.2021 - 04.2024
Field Property Claims Adjuster
Allstate Insurance Company
07.2017 - 10.2021
Sr. Claims Service Adjuster
Allstate Insurance Company
09.2010 - 07.2017
Manager
Hertz Corporation
09.2007 - 09.2010
B.S. - Fisheries and Wildlife Sciences
North Carolina State University
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