Coleman Wippel
Lake Worth,FL
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
3
3
years of professional experience
Work History
Healthcare Customer Service Representative
Results CX
Clearwater, FL
10.2023 - Current
- Processed paperwork related to medical claims processing including authorizations, referrals, pre-certifications.
- Ensured that proper follow up was completed after each interaction with a customer.
- Maintained client confidentiality according to HIPAA regulations at all times.
- Adhered to HIPAA regulations when handling confidential patient information.
- Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
- Assisted in checking patient's insurance eligibility prior to their appointment.
- Scheduled appointments for patients using the electronic health records system.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
Delivery Driver
Papa John's Pizza
Seminole, Florida
06.2021 - 10.2023
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Monitored fuel level throughout shift and refueled when necessary.
- Adhered to all applicable traffic laws while driving delivery vehicle.
Skills
- Insurance Verification
- Strong interpersonal skills
- Appointment Scheduling
- Medical terminology knowledge
- Follow-up skills
- Record maintenance
- Problem-Solving
- HIPAA Compliance
- Customer Service
- Scheduling Diagnostic Procedures
- Flexible Schedule
Affiliations
- I spent 3 month in Ukraine, from January to March of 2021. Being able to learn the culture of my wife was really fascinating. The Ukrainian people were very friendly and taught me a lot about their culture. Spending time in a different country was the most exciting thing I have done in life so far.
Timeline
Healthcare Customer Service Representative
Results CX
10.2023 - Current
Delivery Driver
Papa John's Pizza
06.2021 - 10.2023
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