Cole McPhail
Holt,MI
Summary
Customer-focused retail associate with strong knowledge of retail operations and customer service standards. Provide product recommendations and solutions to match customer needs. Drive sales by supporting sales service and customer experience initiatives.
Overview
7
7
years of professional experience
Work History
Retail Associate
Pure Options
08.2023 - Current
- Helped customers choose cannabis products and complete dispensary purchases.
- Helped customers understand product details and choose the best fit for needs.
- Checked customer IDs for Pure Options compliance and age restrictions.
- Processed cash, card, and POS transactions at retail register.
- Handled cash payments at checkout and kept transaction flow smooth for customers.
Kennel Attendant/Receptionist
Waverly Animal Hospital
08.2019 - 08.2023
- Answered phones and managed patient check-in and check-out process to ensure smooth appointment flow.
- Assisted veterinarians by preparing examination rooms and gathering necessary supplies.
- Monitored animal behavior and administered feeding and grooming to maintain health and comfort.
Education
B.S. - Zoology
Michigan State University
East Lansing, Michigan08-2018
General Associate -
Lansing Community College
Lansing, Michigan06-2015
Skills
- Point of sale systems
- Product knowledge
- Retail operations
- Sales support
- Cash management
- Customer interaction
- Attention to detail
- Dependability
- Communication skills
- Inventory management
Timeline
Retail Associate
Pure Options
08.2023 - Current
Kennel Attendant/Receptionist
Waverly Animal Hospital
08.2019 - 08.2023
B.S. - Zoology
Michigan State University
General Associate -
Lansing Community College