Summary
Overview
Work History
Education
Skills
Timeline
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Cole Naylor

Ann Arbor,MI

Summary

Driven professional with a proven track record in sales and customer relationship building, notably at Thomson Reuters. Leveraged Salesforce proficiency and problem-solving aptitude to expand client bases and streamline operations. Excelled in environments requiring goal-oriented mindsets and robust sales techniques, achieving significant sales growth through strategic lead qualification and objection handling.

Overview

5
5
years of professional experience

Work History

Sales Development Representative

Thomson Reuters
01.2021 - 05.2021
  • Built and managed accurate sales pipeline to maintain high volume of activity via Salesforce and Microsoft Office.
  • Used data analytics to identify and track sales trends and develop actionable insights.
  • Established relationships with prospects and customers to promote product understanding and drive sales growth.
  • Won new business by articulating full value of company's capabilities to prospects.
  • Utilized automated sales tools such as Outreach and various Autodialer to efficiently touch base with white space accounts.
  • Streamlined lead management process by utilizing CRM software to track interactions and maintain organized customer information.
  • Expanded client base by conducting market research to identify new prospects and potential business opportunities.

Nutrition Consultant

General Nutrition Center, GNC
07.2019 - 09.2020
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about products, accessories, and merchandise care.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Solved customer challenges by offering relevant products and services.

Store Manager/Delivery Driver

Jets Pizza
06.2018 - 06.2019
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Sales Associate/Delivery Driver

Mr. Spots Ann Arbor
08.2016 - 08.2017
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.

Education

BBA - Marketing

Eastern Michigan University
Ypsilanti, MI
08.2020

Skills

  • Cold-calling
  • Goal-oriented mindset
  • Customer Relationship Building
  • Lead Qualification
  • Objection handling
  • CRM Management
  • Salesforce proficiency
  • Microsoft Office
  • Sales Techniques
  • Problem-solving aptitude

Timeline

Sales Development Representative

Thomson Reuters
01.2021 - 05.2021

Nutrition Consultant

General Nutrition Center, GNC
07.2019 - 09.2020

Store Manager/Delivery Driver

Jets Pizza
06.2018 - 06.2019

Sales Associate/Delivery Driver

Mr. Spots Ann Arbor
08.2016 - 08.2017

BBA - Marketing

Eastern Michigan University

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Cole Naylor