Detail-oriented medical receptionist with expertise in appointment scheduling, insurance verification, and HIPAA compliance. Committed to ensuring a welcoming atmosphere and smooth patient flow.
Overview
21
21
years of professional experience
Work History
Janitor
W&H Janitorial Services
Nacogdoches, Texas
04.2016 - Current
Ensured cleanliness of facilities through consistent sweeping and mopping.
Restocked supplies in restrooms and break areas to enhance employee convenience.
Operated cleaning equipment such as floor buffers and vacuum cleaners to maintain high cleanliness standards.
Medical Receptionist
Pioneer Heart Health Care
Nacogdoches, Texas
10.2015 - 04.2016
Answered phones and responded to patient inquiries with professionalism.
Managed patient check-ins and appointment schedules to enhance patient experience.
Processed patient records using electronic health record systems accurately.
Coordinated with medical staff to facilitate timely patient flow.
Checked patients in and out for appointments and collected co-payments.
Called patients to confirm scheduled appointments and obtain additional details.
Scheduled and followed up on patient appointments while ensuring accurate payment processing and file maintenance.
Confirmed insurance coverage for appointments and collected co-payments.
Web Support
Etech
Nacogdoches, Texas
07.2014 - 09.2015
Provided technical support for digital products such as e-commerce websites or mobile apps.
Provided technical support for users experiencing problems with their website access or content display issues.
Delivered technical support to dealers and customers through phone, email, and web-based channels, ensuring prompt issue resolution.
Troubleshot technical problems to facilitate seamless user access to websites.
Sales Associate
Walmart
Nacogdoches, TX
03.2005 - 08.2008
Guided customers in product selection and addressed inquiries to enhance shopping experience.
Helped customers find specific products, answered questions, and offered product advice.
Welcomed customers and delivered exceptional service to foster positive interactions.
Resolved customer complaints professionally to ensure satisfaction and loyalty.
Provided accurate information about products, prices and services.
Maintained stock levels and organized merchandise displays.
Restocked shelves to ensure sufficient inventory levels.