Colette Amos
Sacramento,CA
Summary
Pharmacy Technician with over 13 years of retail pharmacy experience. Self-starter with extensive knowledge of Medicaid and Medicare procedures. Excellent data entry skills and telephone etiquette. Detail-oriented and focused on accuracy and efficiency. I am a fast learner and motivated. Excels at teamwork, conflict resolution and making sound decisions under pressure.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Rite Aid
10.2017 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
Pharmacy Technician
Rite Aid
10.2017 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
Pharmacy Technician
Rite Aid
10.2017 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
Pharmacy Technician
Rite Aid
10.2017 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
Pharmacy Technician
Wal-Mart Pharmacy
10.2014 - 05.2017
- Directed operations to increase efficiency and minimize patient wait times
- Interpreted and evaluated the validity and safety of medication orders and prescriptions
- Consistently upheld proper pharmacy and general safety procedures and standards
- Entered new patient profiles and prescriptions into medication input software system
- Communicated directly with doctors' offices via telephone, fax and email
- Provided friendly customer service at prescription drop-off and pick-up counters
- Worked closely with pharmacists and used medication input software to safely and accurately dispense medication.
Pharmacy Technician
Wal-Mart Pharmacy
02.2008 - 01.2012
- Entered new patient profiles and prescriptions into medication input software system
- Communicated directly with doctors' offices via telephone, fax and email
- Provided friendly customer service at prescription drop-off and pick-up counters
- Worked closely with pharmacists and used medication input software to safely and accurately dispense medication
- Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists
- Verified patient data and billing information
- Maintained proper storage and security conditions for all drugs
- Retrieved, counted and measured drugs and capped and uncapped vials and bottles
- Proficiently processed and dispensed written, oral and electronic prescriptions
- Appropriately resolved customer issues, complaints and questions.
Education
Associate of Science Degree in Pharmacy Technology -
Western Career College
Stockton, CASkills
- Expert understanding of Medicare and Medicaid processes
- Strong background in FDA drug safety guidelines
- Exceptional patient care and interaction
- HIPAA trained
- Excellent telephone etiquette
- Strong decision-making ability
Certification
- In good standing with the California Board of Pharmacy
References
- Asem Sarameh, 916-640-6339, Pharm D- previous manager at Rite Aid
- Joy Orji, 916-825-4613, Pharm D- Previous manager at Rite Aid
- Tiep Le, 209-684-1734, Pharm D- Previous manager at Rite Aid
Timeline
Pharmacy Technician
Rite Aid
10.2017 - Current
Pharmacy Technician
Rite Aid
10.2017 - Current
Pharmacy Technician
Rite Aid
10.2017 - Current
Pharmacy Technician
Rite Aid
10.2017 - Current
Pharmacy Technician
Wal-Mart Pharmacy
10.2014 - 05.2017
Pharmacy Technician
Wal-Mart Pharmacy
02.2008 - 01.2012
Associate of Science Degree in Pharmacy Technology -
Western Career College
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