Colette Helmer
Customer Service Provider
Billings,MT
Summary
The Customer Service industry is what I excell in and in many different types or category's. Therefore, my interest and is in the Alcohol and Gaming industry. I have over 20+ years of experience. I started in 2000 in Butte,Mt and I have many references of work history. Following into the Billings area. Please ask for information since I am applying for this position. I am a very loyal and dedicated person with a positive attitude to meet new customers with a professional manner.
Knowledgeable and dedicated customer service professional with extensive experience in alcohol and gaming industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Capable Casino attendant who is passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in gaming and alcohol establishments.
Overview
20
20
years of professional experience
Work History
Daycare Assistant Teacher
Shirleys Day Care
Billings, MT
12.2021 - Current
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Encouraged curiosity, exploration and problem-solving appropriate to children's development levels.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Met with parents about daily activities, positive developments and issues.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
Photographer
Lifetouch Photography
Billings, MT
08.2019 - 12.2021
- Photographed high-quality images for various print and digital projects.
- Digitally edited photos to enhance appearance.
- Planned and prepared for on-location and studio shoots.
- Edited, toned, captioned and uploaded photographs for publication.
- Determined and adjusted subject position, props and lighting equipment while selecting camera angles to optimize final product.
- Selected and set up appropriate props, backdrops and lighting.
- Performed advanced computer processing of images for assignments.
- Fabricated camera mounts and cases to capture images and protect equipment.
Automotive Detailer
Dana Saub
Billings, MT
05.2018 - 05.2019
- Vacuumed interiors of vehicles to remove dirt and debris.
- Completed vehicle inspections prior to service and after completion to assess damage.
- Washed cars and trucks daily for auto dealership.
- Used steam cleaning equipment to remove dirt from engine and engine compartment.
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Performed 20 inspections daily and kept complete, accurate records of vehicle condition
Education
No Degree - Business
The University of Montana
Missoula, MT05.1993
No Degree - Business
Chapman University
Orange, CA05.1994
High School Diploma -
Billings Central High
Billings, MT05.1992
Skills
- Individual Student Instruction
- Teacher and Administrator Collaboration
- Equipment Maintenance
- Time Management
- Creative Lighting
- Camera Setup
- Photo Shoots
- Attention to Detail
- Understanding Customer Needs
- Responding to Difficult Customers
- Multitasking and Prioritization
- POS Systems and Ordering Platforms
- Upbeat and Positive Personality
- Excellent Attention to Detail
- Establishing and Maintaining Customer Relationships
- Proactive Self-Starter
- Proficiency in Microsoft Office and G Suite
- Politeness
- Calculating payouts
- Gambling knowledge
- Gaming commission regulations
- Fraud detection
- Dependable and Responsible
- Multitasking Abilities
- Cash Handling and Management
- Food and Beverage Service
- TIPS Certified
- Responsible Serving
- Identification and Compliance
- Ability to Lift 30 Pounds
- Cleaning and Sanitizing
- Handling Difficult Customers
- Monitoring Alcohol Consumption
- Friendly and Outgoing
- Self-Motivated
- Honest and Dependable