Colette Lavelle
Rossville,IN
Summary
Skilled professional inspired and motivated to help customers build financial independence.
Seasoned Collection Manager with background in overseeing collection operations and ensuring regulatory compliance. Strengths include strong leadership, negotiation skills, and ability to improve debt recovery rates. Demonstrated success in implementing strategies that enhance operational efficiency and customer satisfaction.
Versatile professional adept in financial analysis, audit support, account reconciliations and collections. Proficient in preparing financial statements, monitoring controls and completing closings. Highly detail-oriented, proactive, and diligent.
Strategic in financial management, thrive on maximizing productivity and efficiency in task completion. Skilled in budgeting, risk assessment, and strategic planning. Excel at communication, problem-solving, and leadership, ensuring seamless operations and team synergy.
professional and dedicated team player experienced in overseeing operations of individual and multi-unit facilities. Develops successful programs to improve profitability. Seeking new position with exciting challenges where great skills will be valued.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Collection Manager/Collection Specialist
Industrial Federal Credit Union
West Lafayette, Indiana
01.2000 - 07.2014
- Negotiated contracts with vendors providing services related to collections management.
- Conducted research on potential acquisitions to ensure authenticity and historical accuracy.
- Developed and implemented financial strategies to maximize profits and reduce costs.
Collection Manager
Purdue National Credit Union
West Lafayette, Indiana
01.1999 - 02.2000
- Coordinated approval or rejection of lines of credit or commercial, real estate or personal loans.
- Used hedging to mitigate financial risks related to interest rates on company's borrowings.
- Coordinated preparation of external audit materials and external financial reporting.
- Maintained accurate records of all transactions involving artifacts in the collection.
- Built financial models to allocate resources, forecast cash and investment needs and make capital budgeting decisions.
- Created detailed reports on collections activity, such as appraisals or donations received.
- Created and updated financial reports on frequent basis to present information to leadership teams.
- Facilitated access to collections information through digitization efforts, website updates, and other media outlets.
- Oversaw packing and shipping activities associated with artifact loans or transfers.
- Analyzed competitors and market trends to facilitate business growth.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Monitored the condition of collections and identified conservation needs.
- Conducted testing of software and systems to ensure quality and reliability.
- Managed household errands and other essential duties.
- Operated equipment and machinery according to safety guidelines.
- Completed routine maintenance and repair.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Recognized by management for providing exceptional customer service.
- Updated and maintained databases with current information.
- Worked with cross-functional teams to achieve goals.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Mortgage Loan Processor,Collections,mortgage Loans
Banc One Financial Seevixes
Lafayette,IN, IN
01.1996 - 06.1999
- Completed closing process by collaborating with attorneys, title companies and government clerks.
- Maintained detailed records of loan transactions and applicant information.
- Coordinated with underwriters to resolve loan application issues and discrepancies.
- Submitted detailed loan packages to underwriting department to facilitate approval or denial processes.
Education
Math/Business
Cheektowaga CentralHigh School
Cheektowaga,NY06-1977
Skills
- Financial reporting
- Goal oriented approach
Certification
Took a week course
To obtain my Life and Health Insurance
FDCPA
Many Collection Seminars
Timeline
Collection Manager/Collection Specialist
Industrial Federal Credit Union
01.2000 - 07.2014
Collection Manager
Purdue National Credit Union
01.1999 - 02.2000
Mortgage Loan Processor,Collections,mortgage Loans
Banc One Financial Seevixes
01.1996 - 06.1999
Math/Business
Cheektowaga CentralHigh School