Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Colette Manthey

Tacoma,WA

Summary

Customer Service Professional with a proven track record in building robust client relationships and improving customer satisfaction metrics. Known for delivering exemplary service and fostering effective team collaboration, ensuring each client receives a positive and memorable experience. Demonstrates strong communication skills and a commitment to continuous improvement in service delivery.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Wholesale Coordinator

Griot's Garage
Tacoma, WA
10.2020 - 06.2024
  • Developed and maintained strong, professional relationships with wholesale customers.
  • Ensured seamless communication with wholesale clients, handling quotes, orders, warranties, and customer service issues.
  • Facilitated precise and prompt shipping notifications and invoicing through cross-department collaboration.
  • Created and maintained reports on key performance indicators for each client.
  • Streamlined standard operating procedures for training new employees.

Charter Sales Coordinator

Bellair Charters / Airporter Shuttle
Federal Way, WA
07.2019 - 09.2021
  • Executed and supervised charter sales tasks, ensuring streamlined processes for better performance.
  • Fostered robust partnerships with suppliers and key clients to enhance business growth.
  • Built, sustained, and refreshed customer records electronically.
  • Prepared accurate and timely proposals for potential clients.
  • Elevated revenue through effective engagement with clients.

Education

Some College (No Degree) - Academic Transfer

Walla Walla Community College
Clarkston, WA

Skills

  • Strong work ethic
  • Excellent verbal and written communication skills
  • Proficient in Microsoft Office
  • Account management and sales support
  • Meticulous attention to detail
  • Problem-solving aptitude
  • Personnel training and development
  • Customer and vendor relations and retention

Certification

  • Excel Essentials Certification 2023
  • Time Management and Productivity Certification 2024
  • CBT Cognitive Behavior Life Coach Certification 2024
  • Master Mindset Life Coach Certification - expected completion January 2025

References

References available upon request.

Timeline

Wholesale Coordinator

Griot's Garage
10.2020 - 06.2024

Charter Sales Coordinator

Bellair Charters / Airporter Shuttle
07.2019 - 09.2021

Some College (No Degree) - Academic Transfer

Walla Walla Community College

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Colette Manthey