Cynthia Kleist
New Britain,CT
Summary
Strong leader and problem-solver. Uses independent decision-making skills and sound judgment to positively impact company success. Solid team player with an upbeat and positive attitude. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Wholesale Coordinator
Standard Mattress
07.2020 - 10.2023
- Managed client risk exposure and coordinated services for development, retention and rounding of accounts
- Participated in continuous improvement initiatives to identify opportunities for enhancing wholesale coordination procedures – contributing towards increased operational efficiency.
- Clarified customers issues and determined the root cause of problems, to resolve product or service complaints
- Assisted customers with product selection, ordering, invoicing, returns and exchanges
- Prepared customer orders, including selecting, packing, and creating labels for shipment
- Entered and tracked orders from start to finish to ensure timely delivery of product.
Head Preschool Teacher
The Smart Start Preschool And Learning Center
07.2016 - 12.2020
- Implemented differentiated instruction techniques to accommodate various learning styles and abilities in the classroom.
- Provided a hands-on learning experience which promoted social, physical and intellectual growth of the children.
- Conducted parent-teacher conferences to discuss student progress, strengths, areas for improvement, and set goals for continued success.
- Mentored new hires during their onboarding process, sharing best practices and providing guidance for a smooth transition into the teaching role.
- Ensured compliance with state licensing regulations regarding health, safety, and cleanliness standards within the preschool facility.
Childcare Supervisor
Club Fitness
10.2009 - 02.2016
- Streamlined daily operations by creating efficient scheduling practices for staff responsibilities and child-to-caregiver ratios.
- Provided exceptional customer service when addressing parental inquiries or concerns regarding their child''s experience at the center.
- Observed and assessed classroom activities to verify conformity with quality standards.
- Assessed the effectiveness of programs and services by gathering feedback from staff, parents, and children to inform continuous improvement efforts.
- Maintained a clean and organized facility with attention to sanitation standards and child-safe environments.
Education
Bachelor of Science - Sales, Merchandising, And Marketing
University of Bridgeport
05.2012
Associate of Applied Science - Consumer Merchandising
Lincoln College of New England
05.2010
Skills
- Administrative Experience
- Account Development
- Account Management
- Product Merchandising
- Customer Relations
- Microsoft Word
- Excel
- Microsoft Office
Timeline
Wholesale Coordinator
Standard Mattress
07.2020 - 10.2023
Head Preschool Teacher
The Smart Start Preschool And Learning Center
07.2016 - 12.2020
Childcare Supervisor
Club Fitness
10.2009 - 02.2016
Bachelor of Science - Sales, Merchandising, And Marketing
University of Bridgeport
Associate of Applied Science - Consumer Merchandising
Lincoln College of New England
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