Colette Mitchem
Spring,TX
Summary
Dynamic retail professional with extensive experience in sales management, inventory oversight, and customer relations. Proven ability to cultivate a collaborative team environment while consistently achieving store targets and enhancing overall performance. Recognized for adaptability in responding to evolving business needs, delivering exceptional customer service, and implementing effective staff training programs. Strong track record of fostering knowledgeable and motivated teams that drive customer satisfaction and operational success.
Overview
2027
2027
years of professional experience
Work History
Brand Leader
Dillard's
Spring, TX
02.2026 - Current
- Developed and executed brand strategies to enhance market presence.
- Analyzed consumer trends to inform product positioning and marketing campaigns.
- Collaborated with cross-functional teams to ensure brand consistency across all channels.
- Managed budget allocations for promotional initiatives, optimizing resource utilization.
- Led day-to-day brand operations within a high-traffic department store environment
- Managed scheduling, task delegation, and performance support for sales associates
Retail Counter Manager (M·A·C Cosmetics)
Macy’s
The Woodlands, TX
2022 - 2026
- Led day-to-day counter operations within a high-traffic department store environment
- Managed scheduling, task delegation, and performance support for counter staff
- Drove client engagement, retention, and sales through service-focused leadership
- Maintained operational standards including inventory control, sanitation compliance, and visual presentation
- Partnered with store leadership to meet business goals and ensure brand alignment
Client Experience Specialist / Sales Associate
M·A·C Cosmetics
The Woodlands, TX
05.2012 - 04.2022
- Provided personalized consultations and high-quality service to a diverse client base, driving strong customer satisfaction and repeat business
- Maintained the highest returning-customer rate on the counter over multiple review periods
- Consistently exceeded client engagement benchmarks, maintaining metrics above location average
- Supported daily operations including inventory control, sanitation compliance, and visual presentation standards
- Assisted with onboarding and informal training of new team members, contributing to a consistent customer experience
- Recognized regionally as “Artist to Watch” for performance, professionalism, and client impact
- Selected for regional events and featured on official company platforms
Product Specialist (Temporary Assignment)
06.2016 - 12.2016
- Designed a standardized customer experience quiz adopted for regional training use
- Supported trainers by developing tools used in onboarding and orientation programs
Cashier / Front-End Associate
Kroger
Spring, TX
10.2007 - 2010
- Processed customer transactions accurately in a high-volume environment
- Managed cash handling, balancing, and closing procedures
- Resolved customer inquiries and service concerns professionally
- Maintained organized, well-stocked front-end work areas
Client Services / Operations Support
Salon Operations Experience
Houston & Spring, TX
1998 - 2001
- Coordinated appointment scheduling in person and by phone
- Maintained sanitation standards and organized inventory
- Supported daily operations while providing direct client services
- Handled register transactions and customer checkout
Education
No Degree - Basics
Lone Star College
TomballHigh School Diploma -
Klein Oak High School
Spring, TXSkills
- Customer assistance
- Customer engagement
- Inventory counting
- Team development
- Team Training
- Stock replenishment
- Team leadership
- Effective communication
- Adaptability and flexibility
- Event planning
Work History
01-2022
Timeline
Brand Leader
Dillard's
02.2026 - Current
Product Specialist (Temporary Assignment)
06.2016 - 12.2016
Client Experience Specialist / Sales Associate
M·A·C Cosmetics
05.2012 - 04.2022
Cashier / Front-End Associate
Kroger
10.2007 - 2010
Retail Counter Manager (M·A·C Cosmetics)
Macy’s
2022 - 2026
Client Services / Operations Support
Salon Operations Experience
1998 - 2001
No Degree - Basics
Lone Star College
High School Diploma -
Klein Oak High School