Rosie Morales

Would assist the visual manager in creating floorsets, would update mannequins as our directives suggested, create outfits for the fitting rooms, update windows and send them to the district manager, as well as fill-in merchandise every day to keep up with the flow of shipment and clothes.

Worked closely with managers and team, eventually moving up as a key holder, brand lead, as I'd started as a brand ambassador.

Would demonstrate LOD presence by closing multiple times a week with no other manager on duty, doing nightly cash deposits, shipment, closing procedures, while also maintaining the girls on the floor and keeping customer satisfaction at 100%.

Cooperated with opening procedures, which would include sweeping the store, cleaning the restrooms, creating our daily assignment for the closing manager, and opening the store.

Developed skills on the register, learning how to handle cash and returns, as well as cash returns, depositing money, maintaining bins and accessories, and distributing change to the registers from our petty.

• Promptly arranged a minimum of 10 appointments over the phone, every week, while ensuring quality service for customers
• Happily presented a 40-minute memorized speech through zoom, while displaying pictures of Cutco’s best selling items and their functions
• Quickly responded to customer enquiries via phone or email
• Memorized over 100 Cutco items and rotating specials to give customized recommendations to customers
• Processed orders, determined charges, and oversaw billing and payments
• Coordinated the repair and maintenance of damaged items within minutes, once notified, resulting in customer satisfaction
• Established numerous relationships with first-time customers, resulting in customer loyalty
• Used strong communication to collaborate with Cutco team to uphold brand standards with appropriate action.

• Volunteered to sell out boxes of candy, making roughly $5000 as a troupe.

• Worked as a volunteer to clean beaches and streets to minimize pollution.

• Became a youth mentor to empower and support children
• Created over 100 cards with uplifting messages for kids with disabilities.