Colette Petermann
Phoenix,AZ
Summary
Dynamic stylist with extensive experience at Floyd’s 99 Barbershop, excelling in customer service and relationship building. Proven ability to enhance client satisfaction through tailored hair services and effective appointment management. Recognized for attention to detail and teamwork, consistently maintaining a welcoming environment while staying updated on the latest trends. Open to learning new things and exited for a new adventure
Overview
15
15
years of professional experience
Work History
Stylist
Floyd’s 99 Barbershop
Tempe, AZ
12.2017 - Current
- Run the front desk from time to time
- Executed haircuts, color treatments, and styling services tailored to individual client needs.
- Maintained cleanliness and organization of workstations to ensure a safe environment.
- Collaborated with team members to share techniques and improve service offerings.
Stylist/ Co-manager
Arizona Hair Company
Phoenix, AZ
09.2014 - 12.2017
- Managed appointment scheduling to optimize client flow and minimize wait times.
- Provided exceptional customer service to enhance client satisfaction and retention.
- Assisted in inventory management to ensure availability of essential products and tools.
- Stayed updated on current bu hair trends and techniques to make customers look fashionable and increase satisfaction.
Assistant
Scissors Rox Paper
Phoenix, AZ
04.2014 - 09.2014
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Assisted the owner with her clients, help her shampoo, mix color, and style the clients
Receptionist
Activate Chiropractic
Phoenix, AZ
02.2013 - 07.2013
- Managed patient scheduling to optimize office workflow and reduce wait times.
- Provided front desk support, greeting patients and ensuring a welcoming environment.
- Handled payment processing and insurance verification for seamless transactions.
Associate
Bath & Body Works
Chandler, AZ
04.2011 - 07.2013
- Assisted customers in product selection and provided excellent service to enhance shopping experience.
- Maintained knowledge of sales promotions and store inventory to effectively address customer inquiries.
- Operated point-of-sale system accurately for transactions and returns, ensuring smooth checkout process.
- Organized merchandise displays to optimize visual appeal and promote featured products.
- Resolved customer complaints promptly to maintain satisfaction and loyalty through effective problem-solving skills.
Education
License in Cosmetology -
Brillare Hairdressing Academy
Phoenix, AZ02.2013
High School Diploma -
Mountain Pointe Highschool
Phoenix, AZ05.2011
Skills
- Customer service
- Product knowledge
- Multitasking and organization
- Attention to detail
- Teamwork and collaboration
- Relationship building
Timeline
Stylist
Floyd’s 99 Barbershop
12.2017 - Current
Stylist/ Co-manager
Arizona Hair Company
09.2014 - 12.2017
Assistant
Scissors Rox Paper
04.2014 - 09.2014
Receptionist
Activate Chiropractic
02.2013 - 07.2013
Associate
Bath & Body Works
04.2011 - 07.2013
License in Cosmetology -
Brillare Hairdressing Academy
High School Diploma -
Mountain Pointe Highschool