Colette Peterson
Chepachet
Summary
Dynamic Office Administration Assistant at Reichert and Sons Fuel Oil Inc. with a proven track record in enhancing client relations and streamlining processes. Skilled in documentation and reporting, I excel in customer service and issue resolution, fostering strong professional relationships while ensuring operational efficiency.
Overview
12
12
years of professional experience
Work History
Office Administration Assistant
Reichert and Sons Fuel Oil Inc.
07.2024 - Current
- Improved client relations through timely and courteous communication, addressing inquiries, and resolving issues promptly.
- Enhanced office efficiency by streamlining administrative processes and implementing new organizational systems.
- Fostered strong professional relationships with clients by scheduling appointments promptly, maintaining accurate contact records, and delivering excellent customer service.
- Managed filing system, entered data and completed other clerical tasks.
- Daily check deposits, delinquency and collections management
Assistant Property Manager
Cumberland Crossing
07.2015 - 12.2023
- Followed up on delinquent tenants and coordinated collection procedures.
- Ensured legal compliance by adhering to federal, state, and local housing laws in all leasing activities and documentation procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Processed security deposit refunds.
Leasing Assistant
Forest Properties
09.2013 - 06.2015
- Managed move-in/move-out processes efficiently by conducting inspections, coordinating cleaning services, and completing necessary paperwork in a timely manner.
- Conducted thorough market research to stay current on industry trends and local competition, allowing for informed decision-making on rental pricing adjustments.
- Collaborated with cross-functional teams to coordinate resident events that promoted community engagement and strengthened relationships among neighbors.
- Supported property management team in daily operations, ensuring smooth workflow and optimal efficiency.
- Maintained accurate records of all lease agreements, rent payments, and tenant information for easy retrieval when needed.
- Educated prospective residents on available unit features, amenities offered at the property, as well as neighborhood attractions for added value during tours.
- Responded to requests and scheduled appointments for property showings.
Education
Medical Assistant Certification - Medical Assistant
Lincoln Technical Institute
Lincoln, RI11-2006
High School Diploma -
Ponaganset High School
North Scituate, RI05-2002
Skills
- Verbal communication
- Scheduling appointments
- Filing systems
- Document preparation
- Spreadsheet management
- Positive attitude
- Customer service
- Documentation and reporting
- Payment processing
- Issue resolution
Timeline
Office Administration Assistant
Reichert and Sons Fuel Oil Inc.
07.2024 - Current
Assistant Property Manager
Cumberland Crossing
07.2015 - 12.2023
Leasing Assistant
Forest Properties
09.2013 - 06.2015
Medical Assistant Certification - Medical Assistant
Lincoln Technical Institute
High School Diploma -
Ponaganset High School
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