Colicia Garman
EUSTIS,FL
Summary
Proven multitasker and quick learner, adept in operating switchboards and enhancing customer satisfaction, significantly improved call handling efficiency at Montgomery Wards Department Store. Demonstrates dependability and organizational skills, excelling in dynamic environments. Achieved notable success in streamlining operations and boosting profitability as a self-employed owner/operator.
Overview
18
18
years of professional experience
Work History
Switchboard Operator/ Office Files
Montgomery Wards Department Store
07.1997 - 07.1999
- Operated switchboard and routed incoming calls to appropriate departments.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
Owner/Operator
Self Employed
01.1995 - 02.1997
- Managed day-to-day business operations.
- Increased customer satisfaction by providing high-quality services by getting orders out in a timely fashion.
Server and Cashier
Pizza Planet Restaurant
04.1981 - 06.1985
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Performed opening and closing duties,
Education
Dental Assisting
Western Career College
Skills
- Operating switchboards
- Dependability
- Quick-learning
- Customer follow-up
- Organizational skills
- Multitasking
Timeline
Switchboard Operator/ Office Files
Montgomery Wards Department Store
07.1997 - 07.1999
Owner/Operator
Self Employed
01.1995 - 02.1997
Server and Cashier
Pizza Planet Restaurant
04.1981 - 06.1985
Dental Assisting
Western Career College
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