Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

Colin Chambers

Leeds,MA

Work Preference

Job Search Status

Open to work

Desired Job Title

Title II Supervising CoordinatorCustomer Service CoordinatorAccount Executive

Work Type

Full Time

Salary Range

$45000/yr - $200000/yr

Important To Me

Work-life balanceCompany CultureHealthcare benefitsPaid time off401k matchPaid sick leaveStock Options / Equity / Profit Sharing

Summary

A dynamic and self-motivated professional recognized for combining superior customer support, supervision and coordination expertise to deliver significant revenue growth. Has strong knowledge in troubleshooting difficult technical issues and in assisting with questions and concerns. Accomplished in collaborating with sales representatives to build and maintain relationships to exceed sales goals.

Knowledgeable Customer Service Supervisor with background in project coordination and successfully managing multiple tasks simultaneously. Delivered crucial support in organizing tasks and streamlining processes to enhance operational efficiency. Demonstrated proficiency in communication and problem-solving to improve team collaboration and project outcomes.

Experienced coordinator with strong focus on team collaboration and achieving results. Skilled in project management, communication, and problem-solving. Known for flexibility with changing needs and reliability in delivering outcomes. Prepared to make significant impact in dynamic environment.

Overview

2027
2027
years of professional experience

Work History

  • Accountable for three direct reports within the Customer Contact Center
  • Coordinate schedules and regularly meet to provide feedback and guidance
  • Assist states with concerns regarding Title II
  • Use SalesForce tracking tool to monitor contact database

  • Answer questions, resolve complex technical issues and provide support to Preparation Providers for Title II Data Collection and Reporting for 25 state programs
  • Work with internal and external customers to solve complex policy issues for five state programs
  • Collect and send pre-test administration materials to state-level clients
  • Received the maximum bonus for the last three years

Title II Supervising Coordinator

ES Group of Pearson
01.2011 - Current

Customer Service Coordinator

Pearson
01.2007 - 01.2011

Account Executive

Channing-Bete
01.2006 - 01.2007

Education

Bachelor of Science - Political Science

University of New Mexico
Albuquerque, NM

Skills

  • Customer Service
  • Troubleshooting
  • Goal Setting
  • Coordinating Client Contact
  • Multitasking and organization
  • Data entry
  • Decision-making

Timeline

Title II Supervising Coordinator

ES Group of Pearson
01.2011 - Current

Customer Service Coordinator

Pearson
01.2007 - 01.2011

Account Executive

Channing-Bete
01.2006 - 01.2007

Bachelor of Science - Political Science

University of New Mexico
Colin Chambers