Colin Crawford
Rockwell,NC
Summary
Highly adaptable operations leader with 11 years of experience across various industries, excelling in building relationships with high-net-worth clients and delivering tailored luxury services. Proven ability to manage teams, streamline operations, and enhance client satisfaction. Dedicated to driving organizational growth through operational excellence and relationship management. Adept at working in fast-paced environments, ensuring service quality, and maintaining high ethical standards.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Field Operations Manager
Lighthouse Visuals (LHV)
05.2023 - Current
- Oversee field operations for a real estate photography marketing company, ensuring high-quality service delivery across all markets.
- Maintained open lines of communication between upper management and field personnel, facilitating smooth information flow throughout the organization.
- Oversaw work of 40 personnel, with direct reports.
- Aligned field operations goals with overall company objectives, ensuring all projects were executed according to corporate standards and expectations.
- Influenced management strategies by providing valuable input based on firsthand experience within the field operations team.
- Reduced operational costs with diligent budget management and resource allocation.
- Assisted in the development of company policies and procedures related to field operations, ensuring compliance across all teams.
- Led recruitment efforts for new hires within the field operations department, selecting top-quality candidates who contributed significantly to team success.
- Met with senior management to determine needs and develop roadmaps.
- Evaluated and revamped existing workflows within the field operations department, resulting in increased productivity and more efficient use of resources.
- Achieved FAA compliance by adhering to established guidelines for inspecting, repairing, and modifying aircraft electronics systems.
- Supported team members in understanding complex regulatory requirements, ensuring compliance with all relevant policies and procedures.
Master Captain, 44ft Hinckley
Barton and Gray Mariner's Club
12.2021 - 05.2023
- Managed exclusive, high-net-worth clientele, including top-tier executives and CEOs, ensuring tailored experiences for members paying over $200,000 annually for luxury services.
- Planned and executed personalized outings, adapting to diverse and sometimes adverse conditions, while maintaining safety and operational excellence.
- Maintained strong relationships with high-profile clients, offering concierge-level experience that drove member satisfaction and retention.
- Oversaw all aspects of vessel operation and maintenance, ensuring compliance with USCG safety regulations.
- Collaborated with cross-functional teams to manage billing, inventory, and operational data tracking through custom-built applications.
- Managed operational budgets, monitored expenditures, and ensured cost-effective operations while delivering premium services.
Master Captain, 43ft Custom Dive Vessel
M/V Kyalami
08.2019 - 12.2021
- Directed vessel operations, including navigating diverse conditions and maintaining all systems (engine, electrical, safety).
- Oversaw day-to-day operations including repairs, crew management, and maintaining compliance with safety standards.
- Spearheaded hiring, training, and performance evaluations for crew, ensuring operational excellence.
- Managed major refit projects, optimizing vessel systems for long-term performance.
Master Captain - Vessel Director, 65ft Liveaboard Expedition Vessel
M/V Shear Water
08.2016 - 08.2019
- Directed live aboard expeditions, overseeing all operational aspects from navigation to crew management and client satisfaction.
- Managed large-scale refit projects, improving mechanical systems and enhancing operational efficiency.
- Conducted safety briefings and ensured regulatory compliance with USCG standards.
General Manager
Marabella Italian Restaurant
01.2013 - 09.2016
- Directed restaurant operations, managing staff hiring, training, and performance evaluations to ensure top service standards.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Education
No Degree - Marketing And Supply Chain Management
East Carolina University
Greenville, NCSkills
- Client Relationship Building
- High-Net-Worth Client Service
- Operations Management
- Leadership & Team Development
- Budgeting & Financial Management
- Govt Regulatory Compliance & Safety Oversight
- CRM (Mondaycom) & Client Product Delivery Portals
- Strategic Planning & Execution
Certification
- Master 100 Gross Registered Tons (GRT) Near Coastal License - United States Coast Guard (USCG).
References
- Morgan Elks, EVP, Lighthouse Visuals, (252) 945-8574, morgan@lighthousevisual.com
- Joshua Abrahms, Owner, Brand Pulse Creative, josh@brandpulsecreative.com
- Susan Papes, Office Manager, Jim Abernethy's Scuba Adventures, (561) 842-6356, info@scuba-adventures.com
- Joseph Hacket, Detective, NYPD Ret. (615) 294-5562, captjoehacket@gmail.com
Timeline
Field Operations Manager
Lighthouse Visuals (LHV)
05.2023 - Current
Master Captain, 44ft Hinckley
Barton and Gray Mariner's Club
12.2021 - 05.2023
Master Captain, 43ft Custom Dive Vessel
M/V Kyalami
08.2019 - 12.2021
Master Captain - Vessel Director, 65ft Liveaboard Expedition Vessel
M/V Shear Water
08.2016 - 08.2019
General Manager
Marabella Italian Restaurant
01.2013 - 09.2016
- Master 100 Gross Registered Tons (GRT) Near Coastal License - United States Coast Guard (USCG).
No Degree - Marketing And Supply Chain Management
East Carolina University
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