Colin Davies
Medicine Hat,Alberta
Summary
Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication.
Overview
16
16
years of professional experience
Work History
Service Technician
Telus, Inc.
03.2013 - Current
- Telecommunication technician. Installation and Repair of Phone, Internet, and TV transported over fiber/copper networks
- Residential fiber optic service installation, fiber end termination, ONT installation, and routing fiber entrance cables in to premises.
- Diagnosed and troubleshot problems, repairing, and restoring outside cable plant .
- Safely working at heights up to 30 feet –Climbing Utility poles. Using a ladder, etc…
- Installing and repairing complex residential Smart Home Security systems. Using products such as Qolsys systems, 2Gig panels, Power G, Z-wave, etc
Connect Pro (TV & Home Theatre Services)
Future Shop
04.2010 - 03.2013
- TV setup & connect with mounting.
- Audio System Setup & connect with speaker wing and mounting.
- ISF TV video calibration
- Delivery services, and installation
Sales Associate
Future Shop
12.2007 - 04.2010
- Engaging customers, and promoting merchandise using product knowledge
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty through Commission based selling
Education
High School Diploma -
H.J. Cody
Sylvan Lake A.B.06.2003
Skills
- Installation and Repair
- Diagnosis and Troubleshooting
- Attention to Detail
- Issue and Problem Resolution
- Setup and Installation
- Diagnostics Expertise
Timeline
Service Technician
Telus, Inc.
03.2013 - Current
Connect Pro (TV & Home Theatre Services)
Future Shop
04.2010 - 03.2013
Sales Associate
Future Shop
12.2007 - 04.2010
High School Diploma -
H.J. Cody
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