Colin Dugan
Fenton
Summary
Dynamic leader with proven ability to enhance organizational performance through effective team building and customer service strategies. Demonstrated success in quickly adapting to new roles and implementing impactful changes that drive company growth. Expertise in training, monitoring, and morale-boosting techniques to elevate employee engagement and productivity.
Overview
4
4
years of professional experience
Work History
Program Manager
THE FLASH Pass at Six Flags St. Louis
03.2022 - Current
- Lead the strategic and operational direction of the FLASH Pass at Six Flags St. Louis, including expansion planning, high-level coordination, and new product rollouts.
- Developed and implemented revenue growth strategies while enhancing system integration and guest satisfaction.
- Drove innovation in guest experience and internal team operations, resulting in improved KPIs, and profitability.
Operations Manager
THE FLASH Pass at Six Flags St. Louis
06.2021 - 07.2023
- Managed day-to-day operations for THE FLASH Pass at Six Flags St . Louis is overseeing the hiring, training, and performance of a team of over 40 seasonal employees.
- Implemented new procedures to reduce overall loss, and improve operational accountability.
- Increased throughput efficiency by collaborating with multiple departments to streamline service flow and enhance guest satisfaction.
- Built strong relationships with Six Flags leadership, ensuring alignment on operational expectations and performance goals.
- Partnered with internal tech teams to optimize system configurations and improve user experience.
Team Supervisor
THE FLASH Pass at Six Flags St. Louis
04.2021 - 06.2021
- Supervised frontline staff to ensure consistent service delivery and adherence to operational standards.
- Coordinated scheduling and shift assignments to maximize efficiency, and maintain adequate guest coverage.
Education
High School Diploma -
Lindbergh High School
Sunset Hills, MissouriSkills
- Operations management
- Strategic planning
- Team leadership
- Process optimization
- Budget oversight
Timeline
Program Manager
THE FLASH Pass at Six Flags St. Louis
03.2022 - Current
Operations Manager
THE FLASH Pass at Six Flags St. Louis
06.2021 - 07.2023
Team Supervisor
THE FLASH Pass at Six Flags St. Louis
04.2021 - 06.2021
High School Diploma -
Lindbergh High School
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