Colin Guenther
Avon,CO
Summary
Proven leader with a track record of enhancing customer experience and driving engagement at Vail Resorts Retail. Skilled in strategic planning and problem-solving, adept at team building and leadership. Successfully managed operations and marketing, increasing accountability and performance outcomes. Expert in customer service, demonstrating significant improvements in sales and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Vail Resorts Retail
11.2021 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Merchandised effectively and set up in-store displays that drove customer engagement.
- Educated the customer on product knowledge for them to effectively create a purchase decision.
Assistant Inside Operations Manager/Marketing and Social Media Coordinator
Sunburst Winter Sports Park
11.2019 - 09.2021
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Executing social media campaigns to drive awareness of pass sales, events, promotions, and daily happenings at the ski hill.
- Assisted with the rebranding of Sunburst
Golf Shop Attendant/Social Media Coordinator
The Bog
04.2017 - 09.2021
- Assisted golf professionals with various tasks, including tournament preparation and execution.
- Collaborated with other team members to ensure smooth operation of the golf shop during peak times and special events.
- Reconciled daily tee sheets, checked in customers and resolved payment discrepancies.
- Collected payments for sales transactions and issued receipts for merchandise sales, greens fees and cart and club rentals.
- Aligned with marketing manager to execute specific photos and video during tournaments and special events.
Education
BBA - Marketing
University Of Wisconsin - Milwaukee
Milwaukee, WI12.2022
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Team Building and Leadership
- Strategic Planning
- Multitasking
Accomplishments
Epic Service Award - 12/2022
Epic Service Award - 03/2024
Timeline
Assistant Store Manager
Vail Resorts Retail
11.2021 - Current
Assistant Inside Operations Manager/Marketing and Social Media Coordinator
Sunburst Winter Sports Park
11.2019 - 09.2021
Golf Shop Attendant/Social Media Coordinator
The Bog
04.2017 - 09.2021
BBA - Marketing
University Of Wisconsin - Milwaukee
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