COLIN JACOB-OLIVER
Minneapolis,MN
Summary
Enthusiastic Service Worker familiar with preparing food ingredients and maintaining efficient business operation. Conscientious and self-directed professional successful at working quickly in independent capacities. Positive and upbeat, successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills.
Overview
5
5
years of professional experience
Work History
Food Service Worker
YMCA
09.2018 - 03.2020
- Maintained order and cleanliness of work areas to conform with health codes.
- Acquired new skills to support team and further accommodate customer needs.
- Enforced staff performance and service standards to deliver consistent and positive customer experiences.
- Provided exceptional service to high volume of daily customers.
- Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
Cashier
Price Chopper
02.2020 - 02.2021
- Operated cash register, collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Verified customer age requirement for alcohol or tobacco purchases.
- Learned roles of other departments to provide coverage and keep store operational.
Guest Advocate
Target
03.2021 - 01.2022
- Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
- Managed customer complaints and rectified issues to complete satisfaction.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Facilitated efficient inventory management by conducting regular audits and notifying supervisors of low stock levels or discrepancies.
Restaurant Waiter
Proof
04.2022 - 01.2023
- Learned important characteristics of fine dining.
- Served specialty dishes by presenting and explaining them to guests.
- Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
- Cultivated warm relationships with regular customers.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Partner
Seat Cover Solutions
09.2022 - 03.2023
- Bought and installed seat covers in customers vehicles.
- Contributed to the firm''s growth by attracting new business opportunities via targeted marketing efforts.
- Drafted demurrers and replied to oppositions.
- Advised clients on regulatory compliance matters to mitigate risks associated with potential violations or penalties.
- Strengthened professional relationships through active participation in industry conferences and events.
Kitchen Staff Member
Raising Canes
11.2022 - Current
- Both prepared and packaged food to be sold
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Transported food items from storage areas to kitchen for prepping.
- Trained new hires on kitchen procedures, equipment usage, and safety protocols, fostering a supportive learning environment.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
Education
Marketing & International Business (in Progress) - Business
University of Minnesota - Twin Cities
Minneapolis, MN05.2025
Roosevelt High School
Des Moines, IA05.2021
Central Academy
Des Moines, IA05.2021
Skills
Workplace related strengths:
- Team Oriented
- Productivity and Efficiency
- Friendly and Outgoing
- Flexible Schedule
- Working with Diverse People
- Positive Attitude
Other skills:
- Speaks French
- Piano
- Soccer
Timeline
Kitchen Staff Member
Raising Canes
11.2022 - Current
Partner
Seat Cover Solutions
09.2022 - 03.2023
Restaurant Waiter
Proof
04.2022 - 01.2023
Guest Advocate
Target
03.2021 - 01.2022
Cashier
Price Chopper
02.2020 - 02.2021
Food Service Worker
YMCA
09.2018 - 03.2020
Marketing & International Business (in Progress) - Business
University of Minnesota - Twin Cities
Roosevelt High School
Central Academy