Colin Joyner
San Antonio,TX
Summary
Detail-oriented finance graduate with a strong foundation in cash handling, reconciliation, and customer service. Demonstrated expertise in data analysis to enhance operational efficiency, particularly within financial markets and cryptocurrency. Proficient in Microsoft Excel and skilled at managing competing priorities in high-pressure environments. Passionate about leveraging analytical skills to contribute to dynamic financial teams.
Overview
8
8
years of professional experience
Work History
Key Holder
Golf Galaxy
San Antonio, TX
10.2023 - Current
- Conducted cash deposits, audits, and reconciliations diligently.
- Delivered tailored solutions utilizing advanced tools, cultivating enduring customer relationships.
- Supervised employees, ensuring efficient store operations.
Sales Lead
Golf Galaxy
San Antonio, TX
08.2021 - 10.2023
- Delivered high-caliber custom club fitting services, utilizing advanced fitting tools to analyze golfers' swing data and recommend optimized club specifications tailored to individual needs.
- Maintained strong, ongoing relationships with clients, regularly providing product updates, promotions, and fitting services that drove customer loyalty and repeat business.
- Collaborated with regional managers and sales teams to meet and exceed monthly sales targets, consistently achieving top-tier sales performance.
- Organized and led training sessions for new team members, teaching effective sales strategies, fitting techniques, and product knowledge to enhance overall team performance.
- Proactively resolved customer complaints and complex inquiries by offering thoughtful solutions, maintaining a customer satisfaction rate above 95%.
Sales Associate
Golf Galaxy
San Antonio, TX
12.2016 - 08.2021
- Conducted professional, data-driven club fitting services, leveraging TrackMan and Foresight technology to assess swing metrics and provide customized club recommendations.
- Developed in-depth product knowledge of the latest golf equipment, keeping abreast of new trends and innovations to offer informed recommendations to customers.
- Created long-term relationships with customers by offering personalized advice, fostering trust, and encouraging loyalty through follow-up consultations and fittings.
- Upsold additional products and services by identifying customer needs and preferences, achieving consistently high conversion rates.
- Efficiently addressed customer complaints and inquiries, using problem-solving skills to maintain a high level of customer satisfaction and uphold company standards.
Education
BBA - Finance
The University of Texas At San Antonio
San Antonio, TX12-2020
Associate of Arts - Liberal Arts And General Studies
Northwest Vista College
San Antonio, TX08-2018
Skills
- Conflict Resolution & Problem Solving
- Customer Service & Complaint Management
- Time Management & Prioritization
- Risk Assessment & Decision-Making
- Team Leadership & Employee Training
- Strong Communication & Interpersonal Skills
- Proficiency in MS Office Suite
- Adherence to Policies & Procedures
Affiliations
- Avid golfer with a handicap of 3.2
- Enjoy working on my health and fitness in my free time
- Musician (guitar and piano)
Websites
References
References available upon request.
Timeline
Key Holder
Golf Galaxy
10.2023 - Current
Sales Lead
Golf Galaxy
08.2021 - 10.2023
Sales Associate
Golf Galaxy
12.2016 - 08.2021
BBA - Finance
The University of Texas At San Antonio
Associate of Arts - Liberal Arts And General Studies
Northwest Vista College
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