Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Colin Kerwin

Kalamazoo,MI

Summary

Dynamic and dedicated professional with extensive experience at Main Street Pub, excelling in customer service and order accuracy. Proven ability to memorize daily specials and train team members, ensuring a seamless dining experience. Strong work ethic and expertise in beverage preparation contribute to a positive and efficient work environment.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Server/Managing Bartender

Main Street Pub (Kalamazoo)
07.2021 - Current


  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Set up bar for operation, obtained cash bank, and stocked service bar.

Server

Main Street Pub (Vicksburg)
07.2020 - 06.2021
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Package Handler

UPS
05.2020 - 08.2020
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Followed safety regulations to maintain safe work environment.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.

Electrical Apprentice

Kerwin Electric
01.2016 - 01.2020
  • Repaired light fixtures, controls, switches, relays, and circuit breaker panels based on detailed evaluations.
  • Handled installation of electrical components by splicing, joining, and connecting wire.
  • Followed all safety procedures and guidelines to promote safety while working on electrical systems.
  • Optimized work readiness with organized tools and spaces.

Education

Associate of Arts - Graphic Design

Kalamazoo Valley Community College
Kalamazoo, MI
05-2022

High School Diploma -

Schoolcraft High School
Schoolcraft, MI
05-2020

Skills

  • Daily specials memorization
  • Order delivery practices
  • Team member support
  • Point of sale operation
  • Allergy awareness
  • Strong work ethic
  • Order accuracy
  • Beverage preparation
  • Menu memorization
  • Server training
  • Customer service
  • Adobe Creative Suites (Photoshop, Illustrator, InDesign)

Certification

  • TAM Certified (Techniques of Alcohol Management) , Main Street Pub - 2024
  • Microsoft Certification obtained through Business, Management & Accounting course taken at Schoolcraft High School.

Timeline

Server/Managing Bartender

Main Street Pub (Kalamazoo)
07.2021 - Current

Server

Main Street Pub (Vicksburg)
07.2020 - 06.2021

Package Handler

UPS
05.2020 - 08.2020

Electrical Apprentice

Kerwin Electric
01.2016 - 01.2020

Associate of Arts - Graphic Design

Kalamazoo Valley Community College

High School Diploma -

Schoolcraft High School
Colin Kerwin
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