Colin Lee
Boca Raton
Summary
Accomplished SCUBA industry professional with a proven track record at multiple dive shops in different regions, enhancing business operations and fostering customer engagement. Expert in team leadership and complex problem-solving, I have significantly contributed to staff development and operational efficiency. My strategic approach to marketing and customer service has driven substantial business growth.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Manager
SCUBA Network
10.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Improved marketing to attract new customers and promote business.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Shop Owner
Pineapple SCUBA
11.2018 - 04.2023
- Enhanced store aesthetics with strategic product displays that attracted customers'' attention and facilitated sales growth.
- Coached, counseled and disciplined employees.
- Prepared annual budgets and monitored financial objectives.
- Hired trained, and supervised a team of employees, fostering a collaborative work environment focused on achieving store goals.
Manager
SCUBA Network
08.2013 - 11.2018
- Provided constructive feedback on student work, helping them to refine their skills and grow as learners.
- Developed strong relationships with students, creating a positive and supportive learning environment.
- Streamlined curriculum development process, resulting in more engaging and effective lessons for students.
SCUBA Instructor
Charlie Dolfun's SCUBA Adventure
06.2012 - 08.2013
- Maintained up-to-date knowledge of industry trends and advancements in scuba instruction techniques.
- Coordinated logistics for dive excursions, ensuring smooth operations and unforgettable experiences for all participants.
- Certified numerous divers across various skill levels, contributing to the overall growth of the dive center''s client base.
- Provided comprehensive pre-dive briefings that prepared students for potential challenges they might encounter during dives.
Divemaster
Aaron's Dive Shop
08.2010 - 06.2012
- Improved overall business operations by maintaining accurate records of dives, certifications, and equipment maintenance schedules.
- Provided constructive feedback to divers during post-dive debriefings, promoting continuous improvement in their technique and overall dive skills.
- Ensured adherence to PADI standards throughout all courses offered at the dive center by regularly reviewing course materials and instructor performance.
- Enhanced diver safety by implementing thorough pre-dive briefings and equipment checks.
Deck Hand / Tank Filler
Ecologic Divers
01.2006 - 08.2010
- Conducted pre-and-post trip inspections on vessels, maintaining compliance with safety requirements.
- Participated in industry training workshops to stay current on best practices in dock management.
- Monitored weather conditions closely, adjusting work plans accordingly to ensure safe operations at all times.
- Assisted in budget planning for dock operations, identifying cost-saving opportunities while maintaining quality standards.
Education
BBA - Business Management
Hawaii Pacific University
Honolulu, HI06-2013
High School Diploma -
Blue Ridge School
St George, VA06-2010
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Complex Problem-solving
- Relationship building
Accomplishments
- Achieved Top Instructor Award by completing over 2,500 certifications with accuracy and efficiency.
Certification
SDI - Instructor Trainer
Timeline
Manager
SCUBA Network
10.2023 - Current
Shop Owner
Pineapple SCUBA
11.2018 - 04.2023
Manager
SCUBA Network
08.2013 - 11.2018
SCUBA Instructor
Charlie Dolfun's SCUBA Adventure
06.2012 - 08.2013
Divemaster
Aaron's Dive Shop
08.2010 - 06.2012
Deck Hand / Tank Filler
Ecologic Divers
01.2006 - 08.2010
BBA - Business Management
Hawaii Pacific University
High School Diploma -
Blue Ridge School
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