Colin McFadden
Edinboro,PA
Summary
Dynamic professional with a proven track record in customer relationship management and organization, honed across roles from Marco’s Pizza to AIS Commercial Parts & Service. Excelled in enhancing customer satisfaction and streamlining operations, showcasing exceptional interpersonal communication and problem-solving skills. Achieved significant efficiency improvements, demonstrating a commitment to excellence and adaptability in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Pizza Delivery Driver
Marco’s Pizza
Erie, USA
2023.08 - Current
- Delivered orders promptly and ensured customer satisfaction
- Managed front-of-house tasks, including order-taking and guest service
- Maintained excellent communication with team members to optimize operations
Independent Contractor
2023.03 - 2023.08
- Operated as a self-employed delivery driver, efficiently managing multiple apps and schedules
- Enhanced time management skills and ensured reliable service for diverse client needs
- Maintained financial records for independent operations
Parts Sales and Shipping/Receiving
AIS Commercial Parts & Service
Erie, USA
2022.05 - 2023.03
- Assisted customers in locating and purchasing commercial appliance parts
- Managed shipping, receiving, and inventory for technicians
- Developed organizational systems to improve efficiency and accuracy
Host, Server, and Bartender
Applebee’s
Erie, USA
2020.11 - 2022.05
- Delivered high-quality service in hosting, serving, and bartending roles
- Built lasting relationships with regular customers through attentive and friendly service
- Managed high-stress situations effectively, ensuring customer satisfaction
Booker/Shop Worker
Presque Isle Passage
Fairview, USA
2020.06 - 2020.11
- Booked and accommodated campground guests
- Operated the store, ensuring inventory accuracy and guest needs were met
- Provided excellent customer service in a seasonal setting
Server
Cracker Barrel
Erie, USA
2019.04 - 2020.06
- Provided exceptional service to diverse clientele, focusing on timeliness and friendliness
- Demonstrated adaptability and customer-focused problem-solving skills
- Left role due to pandemic-related closures
Crew Member
Burger King
Erie, USA
2016.06 - 2019.04
- Gained early experience in food preparation and customer service
- Consistently met performance metrics in a fast-paced environment
Education
Bachelor's - Psychology
Gannon University
12.2024
High School Diploma -
General McLane High School
06.2018
Skills
- Interpersonal Communication
- Problem Solving
- Time Management
- Customer Relationship Management
- Organization and Inventory Management
Availability
Immediate
Timeline
Pizza Delivery Driver
Marco’s Pizza
2023.08 - Current
Independent Contractor
2023.03 - 2023.08
Parts Sales and Shipping/Receiving
AIS Commercial Parts & Service
2022.05 - 2023.03
Host, Server, and Bartender
Applebee’s
2020.11 - 2022.05
Booker/Shop Worker
Presque Isle Passage
2020.06 - 2020.11
Server
Cracker Barrel
2019.04 - 2020.06
Crew Member
Burger King
2016.06 - 2019.04
Bachelor's - Psychology
Gannon University
High School Diploma -
General McLane High School