Colin Scanlon
Andover,MA
Summary
Dynamic manager with a proven track record at Johnson Paint Company, excelling in team leadership and customer service. Enhanced satisfaction through strategic initiatives and effective conflict resolution. Skilled in operations management and staff training, fostering a culture of collaboration and continuous improvement. Committed to driving business development and optimizing procurement strategies.
Overview
36
36
years of professional experience
Work History
Manager
Johnson Paint Company
Boston, MA
09.2015 - Current
- Coordinated team efforts to achieve project deadlines while maintaining compliance with safety regulations.
- Fostered a collaborative work environment by promoting open communication and team engagement initiatives.
- Evaluated supplier performance, negotiating terms to optimize procurement strategies and reduce expenses.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Sales Associate
Home Decor Group
Peabody, MA
09.2014 - 09.2015
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Maintained product displays and ensured shelves were stocked for optimal customer accessibility.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Collaborated with team members to meet sales targets and improve overall store performance.
Manager
White St Paint
Lawrence, MA
04.1989 - 08.2014
- Developed and implemented strategic initiatives to enhance customer satisfaction and service delivery.
- Trained and mentored staff on operational procedures and best practices for performance improvement.
- Analyzed inventory management processes, identifying areas for cost reduction and efficiency gains.
- Oversaw daily operations to ensure efficient workflow and high-quality standards.
Education
High School Diploma -
Lawrence High School
Lawrence, MANo Degree - Business
Northern Essex Community College
Haverhill, MASkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Operations management
- Sales techniques
- Business development
- Coaching and mentoring
- Recruiting and interviewing
- Positive attitude
- Adaptability and flexibility
- Problem resolution
Timeline
Manager
Johnson Paint Company
09.2015 - Current
Sales Associate
Home Decor Group
09.2014 - 09.2015
Manager
White St Paint
04.1989 - 08.2014
High School Diploma -
Lawrence High School
No Degree - Business
Northern Essex Community College