Colin Shannon
Woodbridge
Summary
An efficient Server known for productivity and the ability to complete tasks swiftly. Specialize in customer service, time management, and conflict resolution to ensure smooth dining experiences. Excels in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels.
Overview
3
3
years of professional experience
Work History
Server
Melting Pot
New Haven
06.2025 - Current
- Delivered high-quality service in fast-paced, high-volume environment by effectively multitasking and managing time
- Resolved guest concerns professionally using strong communication and de-escalation skills to enhance customer satisfaction
- Coordinated with team members to ensure efficient service operations
- Prepared and served food and beverages according to established standards.
- Ensured safety standards during table-side food preparation and guest interactions to promote a secure dining experience
Server
Olive Garden
North Haven
05.2024 - 08.2025
- Managed competing priorities to ensure customer safety and satisfaction during high-volume service
- Communicated effectively with kitchen staff to address customer allergies and special requests, enhancing overall dining experience
- Applied conflict resolution skills to resolve complaints and accommodate special requests, improving customer retention
- Demonstrated ability to work under pressure while maintaining accuracy and professionalism
Health Enthusiast
The Vitamin Shoppe
Milford
07.2023 - 08.2023
- Guided customers in selecting health products and nutritional supplements to support their wellness goals.
- Maintained store cleanliness and organization to enhance customer experience
- Managed transactions and ensured accurate cash handling procedures.
- Processed customer transactions and receipts accurately and efficiently
- Maintained fully stocked shelves and ensured products were correctly priced
Education
Bachelor of Science - Health Science Major, Minor in Psychology
Springfield College
MA01.2026
Diploma -
Amity Regional High School
CT06.2022
Skills
- Situational Awareness
- Communication & Documentation
- Team collaboration
- Effective communication
- Situational Awareness
- Conflict resolution
- Emotional intelligence
- Health and safety compliance
- Effective communication
Skills Certifications
- EMT Certification, 6045-1646-3593
- CPR & AED Certification, 245415471066
- Emergency Response & Scene Safety
- De-escalation & Crisis Intervention (QPR)
- Incident Command System (ICS) - NIMS 100, 200, 700, 800
- Elder Abuse & Human Trafficking Identification
- Communication & Documentation
- Team Collaboration
- Situational Awareness
Timeline
Server
Melting Pot
06.2025 - Current
Server
Olive Garden
05.2024 - 08.2025
Health Enthusiast
The Vitamin Shoppe
07.2023 - 08.2023
Bachelor of Science - Health Science Major, Minor in Psychology
Springfield College
Diploma -
Amity Regional High School