Damaris Lugo

Manage high volume client interactions in a fast paced environment while maintaining professionalism and strong attention to detail

Build positive relationships with guests through effective communication and personalized service

Resolve customer concerns efficiently and professionally to ensure client satisfaction

Prioritize and coordinate multiple responsibilities simultaneously in time sensitive situations

Collaborate closely with team members and management to support daily operations and workflow efficiently

Handle financial transactions accurately while maintaining organization and accountability

Adapt quickly to changing priorities and maintain composure under pressure

Collaborated with law enforcement officers, legal professionals, and court personnel throughout an active sexual assault case over a three-year period

Gained firsthand knowledge of criminal investigations, court procedures, legal documentation, and victim advocacy processes

Observed and supported communication between victim, attorney, and investigators in high-stress and emotionally sensitive situations

Developed strong interpersonal communication, and emotional intelligence skills while navigating complex legal environments

Strengthened understanding of trauma informed support systems and the importance of victim centered advocacy