Colin Sheehy
Yonkers,NY
Summary
Young, energetic and experienced Individual successful at adapting to changing conditions and efficiently learning new processes. Performance-driven and responsible leader passionate about driving growth and improvements across the board. Brings disciplined approach to in-house operations management. Motivational leader and organizational problem solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success as experience shows from working on building my own family business in Ireland. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Enjoy getting my teeth into new projects. Graduating from Cork IT in Ireland.
Overview
9
9
years of professional experience
1
1
Certification
Work History
IT Business Analyst
Spantran The Evaluation Company
01.2024 - Current
- Salesforce maintenance and development for daily use.
- Skilled at working independently and collaboratively in a team environment.
- Coding of new website using HTML, JavaScript, C(#, ++) and CSS to create a more user-friendly site.
- Managing internal IT Projects for the development of the Company.
- Daily Scrum & Agile meetings (using JIRA) to eliminate daily issues/tickets from all 150 colleagues.
- Use of ServiceNow for ticket elimination
- Troubleshot and resolved problems with programs and systems.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
IT Graduate Management Trainee & IT Project Manager
Lidl Ireland
09.2017 - 12.2020
- Directed daily assignments and process workflows
- Installed and supported hardware and software, including desktops, servers and printers
- Worked closely with end users to solve problems related to hardware and software
- Monitored system upgrades, patches, service packs, hot fixes and new configurations
- Determined and alleviated hardware, software and network issues
- Supported various operating systems and server technologies
- Maintained disk storage by verifying and preserving terabytes across physical locations
- Arranged ongoing technical training classes for staff members
- Designed, engineered and supported various IT projects as key technical resource
- Troubleshot and resolved problems with programs and systems.
IT Business Analyst
Dell EMC
02.2016 - 11.2016
- Manipulated data using pivot tables, pivot charts and macros in Excel
- Boosted company productivity and customer satisfaction by streamlining or eliminating inefficient processes
- Computed, recorded and proofread data in preparation of records and reports
- Identified key growth and contribution opportunities for business
- Defined scope, budget and goal of new projects for Dell Bank.
General Manager & Area Sales Manager
Sheehy's Anchor Down Restaurant & Sheehy's Fish Ltd
07.2015 - 09.2017
- Delivered exceptional client experiences through hands-on leadership of associates and managers
- Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures
- Tracked monthly sales to generate reports for business development Planning.
Education
Bachelor of Arts in Business Information Systems Level 8 -
Munster Technological University | CIT
Cork, Ireland07.2017
Bachelor of Arts in Culinary Arts & Food Preparation -
Kerry College of Further Education
Tralee, Ireland09.2020
High School Diploma -
Pobal Scoil Chorcha Dhuibhne
Dingle, Ireland01.2013
Skills
- Scrum methodology
- SQL
- Linux
- CSS
- C#
- C
- ITIL Certified (Latest 2020)
- People skills
- Computer skills
- Decision-making
- Problem resolution
- Team Communication
- Server analysis
- VMware
- Windows Server
- Backup testing
- IT Project Management
Certification
- ITIL Certified 2020.
- Full (Irish/American) Drivers Licencee.
Languages
English
Native or Bilingual
Irish
Native or Bilingual
Spanish
Professional Working
Timeline
IT Business Analyst
Spantran The Evaluation Company
01.2024 - Current
IT Graduate Management Trainee & IT Project Manager
Lidl Ireland
09.2017 - 12.2020
IT Business Analyst
Dell EMC
02.2016 - 11.2016
General Manager & Area Sales Manager
Sheehy's Anchor Down Restaurant & Sheehy's Fish Ltd
07.2015 - 09.2017
Bachelor of Arts in Business Information Systems Level 8 -
Munster Technological University | CIT
Bachelor of Arts in Culinary Arts & Food Preparation -
Kerry College of Further Education
High School Diploma -
Pobal Scoil Chorcha Dhuibhne
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