JESSICA PALMER
Strongsville
Summary
Seasoned Business Analyst offering 8 years of financial and insurance industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Team-oriented individual promoting exemplary presentation, project management and risk oversight skills. Demonstrative Scrum Master with background communicating effectively with and leading high-performance teams. Considered expert in prioritizing tasks and optimizing workflows.
Overview
22
22
years of professional experience
1
1
Certification
Work History
IT Business Analyst
Key Bank
02.2019 - Current
- Interacted with internal customers to understand business needs and translate into requirements and project scope
- Lead discover based working sessions
- Oversaw the integration of new microservices for high profile projects
- Directed business analysts in executing and delivering various tactical and strategic plans
- Guided teams and refined Agile techniques throughout journey and evolution of delivery cycles, establishing documentation framework to support Agile methodology implementation with Waterfall-centric delivery team
- Managed team performance by implementing measurable metrics to track delivery of supporting requirement artifacts
- Lead large gap analysis and data analytic efforts
- Collaborated with cross-functional teams to deliver comprehensive IT solutions, resulting in improved organizational performance
- Developed high-quality documentation, providing clear guidance for future system enhancements and maintenance
- Optimized workflow by identifying bottlenecks and recommending process improvements, driving greater productivity
- Data mining and data analysis to support large database conversions and research complex issues
- Produce business process models and flow charts
- SQL
Business Systems Analyst I
Amtrust Financial
01.2014 - Current
- Collected, defined and analyzed business requirements.
- Helped deploy system enhancements to improve field operations.
- Perform impact analysis of application changes across various components
- Create process models and early prototypes
- Increased system reliability, optimizing performance through regular maintenance and updates.
- Conducted training sessions to empower users with the knowledge necessary to utilize systems effectively.
- Evaluated vendor proposals for technology solutions, selecting those best-suited for meeting organizational goals.
- Identified critical issues within existing systems, providing recommendations for resolution and prevention of future problems.
- Facilitated communication between technical and non-technical team members, ensuring project alignment across all parties involved.
Repurchase Analyst III
JPMorgan Chase
01.2013 - 01.2014
- Manage day to day account level relationship with brokers and government agencies
- Train and develop new analysts
- Establish system quality standards and review product and service specifications
- Create a manual test plan for the system migration into a VDI environment
- Maintain a database managing open claims and tickets
- Act as a correspondent between Chase and government agencies Fannie and Freddie
- Acted as a risk analyst to evaluate risk in relation to system implementation
- Maintain a pipeline of 200-500 loan repurchase requests
- Facilitated weekly meetings with brokers and senior underwriters to document requirements and explore software defects
Fraud Analyst IV
Key Bank
01.2012 - 01.2013
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
Monitor RISK, Private Bank Relationship Associate
Key Bank
01.2008 - 01.2012
- Maintain accounts on all lines of business including DDA, CLS, ILS, ALS, and CDA accounts
- Perform account research in RISK, CL3, ALS, HOGAN, OLDS, SRTS, Service Manager, PBUD, TCS, and Keyview Deluxe
- Research and resolve transaction details and maintain caller transaction database
- Troubleshoot account errors and miscalculations
- Maintain CBBC incoming fax database
- Act as assistant to Private Bank Financial Advisors and Business Planners
Loan Closer
National City Bank
01.2003 - 01.2007
- Prepare loan package
- Close National Home Equity loans and lines of credit
- Act as an expert on national flood guidelines
- Analyst files for RESPA, broker compensation, and flood policy requirements
- EXPERIENCE continued
Education
Associate of Arts And Sciences -
Cuyahoga Community College
Cleveland, OH01.2013
Skills
- Capital and Resource Allocation
- Templates Management
- Spreadsheet Development
- Executive-Level Presentations
- Business Analysis
- Business Requirements
- Data Synthesizing
- Methodology Implementation
- Atlassian JIRA
- Scrum Methodology
- SQL
- Confluence
- Balsamiq, Visio, drawio, Miro
- Excel
Certification
Business Analysts of America Ohio/ December 2016 Scrum Master Certification December 2018 Scrum Association
Timeline
IT Business Analyst
Key Bank
02.2019 - Current
Business Systems Analyst I
Amtrust Financial
01.2014 - Current
Repurchase Analyst III
JPMorgan Chase
01.2013 - 01.2014
Fraud Analyst IV
Key Bank
01.2012 - 01.2013
Monitor RISK, Private Bank Relationship Associate
Key Bank
01.2008 - 01.2012
Loan Closer
National City Bank
01.2003 - 01.2007
Associate of Arts And Sciences -
Cuyahoga Community College