Colin Smart
San Antonio,TX
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Whether I’m helping a client navigate onboarding or creating content that connects, I show up ready to solve problems, tell stories, and lead from the front. I’m now interested in bringing that same fire to a remote-first company that values impact and integrity.
Overview
8
8
years of professional experience
Work History
General Manager
Frontier Enterprises
09.2020 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of over 50 professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Spearheaded digital brand push including menu updates, delivery app integration, and online visibility boost (35% increase)
Podcast Host
I Never Got Into That
02.2020 - 09.2024
- Optimized workflow processes streamlining pre-production planning to ensure biweekly episode deadline was met
- Managed audio production, social media marketing and community management
- Conceptualized, hosted, and promoted a podcast on pop culture, gaming, and personal growth
Multi-Unit Manager
SUBWAY®Restaurants
03.2017 - 01.2019
- Developed strong teams within each unit through effective recruitment, coaching, and mentoring efforts.
- Evaluated operational procedures regularly to identify inefficiencies or redundancies requiring immediate attention.
- Oversaw the first implementation in the country of the company wide concept overhaul and brand refresh and menu rollout
- Led the company in guest satisfaction survey completion rate of over 40% as well as scores with a company record over 97%
Restaurant Manager
Jet's Pizza
01.2018 - 12.2018
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Launched local marketing campaigns increasing monthly sales by 12%
- Reconciled cash and credit card transactions to maintain accurate records.
Skills
- Leadership and team building
- Operations management
- Efficient multi-tasker
- Relationship building
- Customer relationship management
- Verbal and written communication
- Staff training and development
- Community Building
- Cross-Functional Coordination
- Escalation Management
- Brand Engagement
- Onboard Procedure Processing
Timeline
General Manager
Frontier Enterprises
09.2020 - Current
Podcast Host
I Never Got Into That
02.2020 - 09.2024
Restaurant Manager
Jet's Pizza
01.2018 - 12.2018
Multi-Unit Manager
SUBWAY®Restaurants
03.2017 - 01.2019
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