Colin Webster
Clarksville,TN
Summary
Dynamic Engagement Specialist with proven expertise in customer service at Startek, CBE Companies, and The U.S. Department of Education, excelling in problem-solving and relationship building. Recognized for enhancing customer satisfaction and streamlining communication processes. Adept at quality assurance and conflict resolution, consistently delivering exceptional support and fostering positive client interactions.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
U.S. Department of Education / CBE Companies
Clarksville, TN
07.2025 - Current
- Counsel borrowers on federal student loan repayment options, including income-drivin plans, rehabilitation, consolidation, and settlement opportunities.
- Analyze borrowers financial situations to recommend sustainable resolution strategies that restore loans to good standing.
- Collaborate with internal teams and external partners to facilitate efficient account resolution and regulatory compliance.
- De-escalate sensitive situation with empathy and professionalism while achieving resolution objectives.
Engagement Specialist
Startek
Clarksville, USA
09.2021 - 06.2024
- Managed High-volume inbound calls on the primary service line for two years, resolving customer inquires and account issues with efficiency and accuracy.
- Promoted to the digital support team in recognition of strong performance and communication skills, providing assistance via chat and email channels while maintaining service quality and response time standards.
associate
Sams club
Clarksville, USA
11.2020 - 03.2021
- Maintain a clean, organized, and well-stocked environment to ensure a safe and positive shopping experience for members.
- Provide attentive customer service by assisting members with questions, locating products, and addressing individual needs in a timely and professional manner.
- Monitor inventory levels in assigned areas and replenish merchandise to support product availability and presentation standards.
- Uphold company standards for cleanliness, safety, and operational efficiency throughout the sales floor.
Agent/Customer Service
Agero, Inc.
Clarksville, USA
12.2020 - 02.2021
- Assist electric vehicle drivers experiencing charging issues by providing real-time troubleshooting and guidance at public charging stations.
- Diagnose common charging errors, connectivity problems, and payment issues to facilitate successful charging sessions.
- Deliver clear, step-by-step instructions to customers with varying levels of technical familiarity, ensuring a smooth and positive experience.
- Escalate technical faults and station outages to appropriate teams while keeping customers informed of resolution steps.
Cook
Zaxbys
Clarksville, USA
08.2017 - 11.2020
- Coordinated order assembly and presentation as expo, ensuring accuracy, timeliness, and clear communication between kitchen and front-of-house staff.
- Performed high-volume chicken preparation, including breading and portioning, to maintain product consistency and efficient service flow.
- Maintained sanitation standards through continuous dishwashing, workstation cleaning, and adherence to health and safety guidelines.
- Supported overall kitchen operations in a fast-paced environment, contributing to team efficiency and customer satisfaction.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA05-2019
Skills
- Customer service
- Communication skills
- Quality assurance
- Relationship building
- Problem solving
- Conflict resolution
- Reliability
Timeline
Customer Service Representative
U.S. Department of Education / CBE Companies
07.2025 - Current
Engagement Specialist
Startek
09.2021 - 06.2024
Agent/Customer Service
Agero, Inc.
12.2020 - 02.2021
associate
Sams club
11.2020 - 03.2021
Cook
Zaxbys
08.2017 - 11.2020
High School Diploma -
Penn Foster Career School