Summary
Overview
Work History
Education
Skills
Timeline
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Colin Yerby

Wyoming

Summary

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.

Overview

13
13
years of professional experience

Work History

Account Manager

Surus Transport LLC
03.2020 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.

Dispatch Manager

Ally Logistics
05.2019 - 03.2020
  • Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
  • Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
  • Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
  • Improved dispatch efficiency by implementing new scheduling and routing strategies.

Region Case Manager

Volkswagen Of America, Inc
07.2015 - 05.2019
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients/ dealership situations, identifying issues, goals, and necessary conclusions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients/ dealerships on available programs, benefits, and services, empowering them to make informed decisions about their care needs.

Mortgage Banker

Rocket Mortgage
02.2015 - 07.2015
  • Evaluated client financial positions and identified most appropriate banking products.
  • Maintained compliance with federal and state regulations throughout the loan origination process.
  • Conducted thorough analyses of applicants'' financial status, credit, and property evaluations to determine loan feasibility.

Head Sales Associate

The North Face Inc.
09.2014 - 02.2015
  • Collaborated with store management to develop targeted sales strategies for specific products or promotions.
  • Led team meetings focused on sales goals, performance improvement strategies, and best practices sharing among associates.
  • Assisted store manager in tracking sales data, analyzing trends, and making informed decisions about inventory levels based on demand forecasts.

Admissions Representative

Everest Institute
02.2011 - 04.2014
  • Schedule appointments to meet with students face-to-face and discuss education plans.
  • Provided exceptional customer service to all inquiries from prospective students, parents, and educators seeking information about the institution and its programs.
  • Expanded outreach opportunities by representing the institution at college fairs, high school visits, and community events promoting higher education.

Education

Bachelor of Arts - Business Communications

Saginaw Valley State University
Bay City, MI
12.2011

Skills

  • Account Management
  • Client Relations
  • Client Relationship Management
  • Client Needs Assessment
  • Account Retention

Timeline

Account Manager

Surus Transport LLC
03.2020 - Current

Dispatch Manager

Ally Logistics
05.2019 - 03.2020

Region Case Manager

Volkswagen Of America, Inc
07.2015 - 05.2019

Mortgage Banker

Rocket Mortgage
02.2015 - 07.2015

Head Sales Associate

The North Face Inc.
09.2014 - 02.2015

Admissions Representative

Everest Institute
02.2011 - 04.2014

Bachelor of Arts - Business Communications

Saginaw Valley State University

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Colin Yerby