Colin Smith
Madisonville,LA
Summary
As a licensed professional insurance adjuster/appraiser since 2016, I consistently and integrally deliver superior customer satisfaction while preforming a high number of accurate, comprehensive, and regulatory complaint claims for both routine and disaster claims. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Takes proactive approach to identifying and addressing issues and supporting team objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Adjuster/Appraiser
Smith Claim Services
01.2022 - Current
- Years of experience including apprenticeship, adjusting/appraising independently and with multiple vendors
- Experience in catastrophe and daily environments including wind, hail, flood and 'other' causes of loss
- Manage daily operations of all incoming and outgoing claims and appraisals
- Oversee and direct all daily activities for each assignment
- Investigate the cause of loss to each property in great detail
- Proficient in hand-sketching, DocuSketch, Matterport and Xactimate Mobile
- Assist clients through their claims process in a fair and timely manner
- Handle all scheduling and back-office responsibilities
- Execute all expectations and guidelines of the claims handling process in a timely manner
- Consistently attend courses to continue education with up-to-date information and technology in the industry.
- Ensured compliance with state regulations and company policies through diligent review of all claim-related materials.
- Maintained strong relationships with policyholders, agents, and colleagues by consistently demonstrating professionalism, empathy, and effective communication skills.
- Assisted clients in understanding their insurance coverage by explaining complex terms and conditions clearly and concisely.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
Adjuster Apprentice
Freelance
07.2016 - 12.2021
- Maintained strong relationships with policyholders, agents, and colleagues by consistently demonstrating professionalism, empathy, and effective communication skills.
- Ensured compliance with state regulations and company policies through diligent review of all claim-related materials.
- Assisted clients in understanding their insurance coverage by explaining complex terms and conditions clearly and concisely.
- Improved claim processing efficiency by conducting thorough investigations and promptly addressing discrepancies.
- Investigated and assessed damage to property and reviewed property damage estimates.
Leadman
PSC (Petroleum Service Corporation)
06.2016 - 01.2022
- Manage daily operations of all incoming and outgoing railcars ensuring safe handling activities
- Perform Supervisory duties in absence of Supervisor
- Oversee and direct all daily activities for crew members
- Supervise/perform locomotive maintenance
- Schedule and conduct routine inspections of service equipment, parts and materials
- Identify and record any non-conformance to standards
- Take corrective actions to prevent recurrence of nonconformance
- Maintain detailed records of daily operations
- Excellent safety record; contribute to no incident or OSHA recordables on-site.
Education
Credits Received - Drafting Engineering
Delgado Community College
New OrleansProject Management Institute
General and Advanced Sales Training
Mobile Xactimate Training
Skills
- Insurance Adjusting
- Assistant Supervisor
- Lead Management
- Project Management
- Claims Investigation
- Damage Assessment
- Property valuation
- Claims Processing
Certification
- Louisiana License #1053650
- Texas License #3184509
- Florida License #G177182
- LDI Appraiser License
- State Farm Policy and Estimatics Certified
- Project Management Foundations
- LCPIC Certification
- Advanced Xactimate training
- Mobile Xactimate certified
- FRA Certified
- TWIC Certified
- Coast Guard Certified
Awards
- OSHA Non-Incidental Safety Award
- Career Commitment Award
Timeline
Adjuster/Appraiser
Smith Claim Services
01.2022 - Current
Adjuster Apprentice
Freelance
07.2016 - 12.2021
Leadman
PSC (Petroleum Service Corporation)
06.2016 - 01.2022
General and Advanced Sales Training
Mobile Xactimate Training
Credits Received - Drafting Engineering
Delgado Community College
Project Management Institute
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