Hi, I’m
Kelley Cash
Big Spring,TX
Summary
With a proven track record at State Farm and a knack for property valuation and customer service, I excel in insurance law and damage assessment. My expertise includes managing complex claims and leading teams to enhance workflow efficiency, demonstrating strong problem-solving skills and empathy in high-stakes environments. Resourceful General Adjuster known for high productivity and efficient task completion. Specialized in policy interpretation, damage assessment, and claims negotiation to ensure fair and swift resolutions. Excel in communication, problem-solving, and decision-making to navigate complex situations effectively.
Overview
33
years of professional experience
Work History
State Farm
Independent General Adjuster/Appraiser
01.2007 - 07.2024
Job overview
- Fire, Auto, & Marine
- Duties include working all aspects of a residential to commercial claim, from contact to issuing a check, denying the claim as deemed necessary, or negotiating with attorney offices to settle
- Total Loss & Salvage Team
- Losses include wind, hail, tornado, freeze, sewer backup, flood, theft, & fire
- Scott Tractor & Equipment - Service Manager
- Management of employees: Shop foreman, 12 shop technicians, 4 mobile service technicians, 2 make ready technicians, 1 janitor, and 1 truck driver
- Personal duties include filing insurance claims, warranties, computer diagnostics and safety control.
- Prepared detailed reports on investigation findings and claim status for internal use.
- Performed site inspections to evaluate potential risks or hazards associated with insured properties.
- Conducted investigations on behalf of clients to identify the cause of loss and extent of damages.
- Provided expert testimony in court proceedings when necessary.
E.A. Renfroe
Auto Vendor Manager
01.2021 - 01.2023
Job overview
- Initial Loss Reporting Team, Auto Liability Team, Auto Weather Team, and an Auto Total Loss Team
South Plains
Emergency Medical Technician
01.2003 - 01.2007
Foremost Insurance Co
Senior Claims Rep
01.2004 - 01.2005
Job overview
- Duties include working all aspects of a residential to commercial claim, from contact to issuing a check, denying the claim as deemed necessary, or negotiating with attorney offices to settle
- Losses include wind, hail, tornado, freeze, sewer backup, flood, theft, & fire.
USAA
Adjuster/Appraiser
01.1998 - 01.2004
Job overview
- Farmers, Progressive, , Nationwide, Hochheim Prairie, and Universal Underwriters Insurance Companies
- Adjuster all lines
- Property & Auto damage of all types, catastrophe, and total loss
- Duties include working all of a residential to commercial claim, from contact to issuing a check, denying the claim as deemed necessary, or negotiating with attorney offices to settle
- Losses include wind, hail, tornado, flood, theft, fire, and collision
- Managed storm sites and trained new adjusters as needed.
Blue Cross Blue Shield
Caprock Claims Service - Medical Claims
01.1992 - 01.1997
Job overview
- Medicare, & Medicaid
- Duties included but were not limited to: Reviewing files, ICD-9 Coding, CPT, overseeing data entry, contacting physicians, coordinating with physician staff
- Scheduling work and ordering supplies
- Basic billing and filing of all medical claims and at this time were converting all from paper to digital computer systems
- Supervising work to ensure quality service and customer satisfaction
- Volunteer Firefighter & Emergency Responder – McAdoo VFD
- Computer skills:
- All Microsoft programs and Lotus: Auto estimating software such as CCC pathways, ADP, and Mitchell
- Property estimating software includes; Xactimate, Integriclaim/DDS, and Symbility
- I have experience setting up MS networks
- I also know how to remove and add components including software, hard drives, network cards, CD drives, DVD drives, video cards, cooling fans, mother boards, and power sources
- If you should have more questions concerning my knowledge of computer experience since 1984, please let me know.
SkyView Services LLC
Chief Pilot
01.2019
Job overview
- In Command
- Drone imagery, mapping, and inspections
CRU
Damage Inspector
01.2019
Job overview
- On-Site damage inspections for Allstate
General Adjuster & Appraiser
01.2017
Job overview
- Duties include working all aspects of a residential to commercial claims, from contact, to issuing a check, denying the claim, as warranted, or negotiating with attorney offices to settle
- Total Loss & Salvage Team
- Losses include wind, hail, tornado, freeze, sewer backup, flood, theft, & fire
- Hurricane Irma residential and commercial field claims, for Tower Hill, Homeowners Choice Insurance, Travelers, and AMICA Claims Specialist reviewing commercial claims for Chubb & Ace Insurance
- Also, Allstate Field Auto Collision
State Farm, Regent Commons Operations Center
Wardlaw Claim Service – Manager
01.2016
Job overview
- Site Manager for Fire/Property Teams
State Farm
Assistant Site Manager
Education
Farmers Insurance property certified
Texas Department of Insurance All lines Adjuster licensePilot Catastrophe Services Flood Evaluation and RestorationNational Registry Emergency Medical Technician - Basic
State Farm Auto - Flood Certification
Universal underwriters commercial claim trainingForemost Claims Training (3wks) for experienced adjusters including Xactimate certificationCaseIH electronic service tool training, computer diagnostics & electrical trouble shooting schoolCaseIH GPS installation & setupState Farm Auto Certification & Marine CertificationMitchell Estimatics Software CertificationTWIA certifiedState Farm ECS Auto & Fire/Property trainingState Farm Auto Liability TrainingCisco Systems Telephone TrainingState Farm Centralized Total Loss TrainingState Farm SCP Training & Texas PPOC TrainingState Farm Salvage Recovery TrainingCHUBB Insurance Claims TrainingIceCold Technologies Certification
FAA Part 107 Certified Drone Pilot
Hangar 360 and Autonomous Flight Training
Drone Deploy TrainingAllstate On-Site Property Training
01.2000
Texas Tech UniversityAgri
Leonard’s Insurance Training
Texas Department of Insurance Auto Adjuster licenseWardlaw Claims Service CAT, Collision, & CCC Pathways Training
Farmers Ins. Auto collision, hail, flood, and RV training
PARS Certified PDR (Paintless Dent Repair)
01.1996
Medisoft training and certification for medical claims
01.1992
Skills
- Property valuation
- Insurance law
- Damage assessment
- Policy interpretation
- Claims investigation
- Exposure analysis
- Automobile claims specialist
- Policy investigations
- Accident scene investigations
- Casualty and property loss
- Automobile appraisals
- Insurance fraud expertise
- Property claims
- Property adjusting
- Workflow management
- Best practices implementation
- Ethical judgment
- Allocating claims
- Active listening
- Attention to detail
- Innovation and creativity
- Customer service
- Settlement management
- Settlement negotiation
- Team collaboration
- Verbal and written communication
- Claims negotiation
- Estimation techniques
- Empathy and patience
- Advanced computer skills
- Problem-solving
- Claims file management processes
- Liability assessment
- Claims investigations
- Claims processing
- Critical thinking
- Insurance policy coverage expertise
Timeline
Auto Vendor Manager
E.A. Renfroe
01.2021 - 01.2023
Chief Pilot
SkyView Services LLC
01.2019
Damage Inspector
CRU
01.2019
General Adjuster & Appraiser
01.2017
Wardlaw Claim Service – Manager
State Farm, Regent Commons Operations Center
01.2016
Independent General Adjuster/Appraiser
State Farm
01.2007 - 07.2024
Senior Claims Rep
Foremost Insurance Co
01.2004 - 01.2005
Emergency Medical Technician
South Plains
01.2003 - 01.2007
Adjuster/Appraiser
USAA
01.1998 - 01.2004
Caprock Claims Service - Medical Claims
Blue Cross Blue Shield
01.1992 - 01.1997
Assistant Site Manager
State Farm
Farmers Insurance property certified
Texas Department of Insurance All lines Adjuster licensePilot Catastrophe Services Flood Evaluation and RestorationNational Registry Emergency Medical Technician - Basic
State Farm Auto - Flood Certification
Universal underwriters commercial claim trainingForemost Claims Training (3wks) for experienced adjusters including Xactimate certificationCaseIH electronic service tool training, computer diagnostics & electrical trouble shooting schoolCaseIH GPS installation & setupState Farm Auto Certification & Marine CertificationMitchell Estimatics Software CertificationTWIA certifiedState Farm ECS Auto & Fire/Property trainingState Farm Auto Liability TrainingCisco Systems Telephone TrainingState Farm Centralized Total Loss TrainingState Farm SCP Training & Texas PPOC TrainingState Farm Salvage Recovery TrainingCHUBB Insurance Claims TrainingIceCold Technologies Certification
FAA Part 107 Certified Drone Pilot
Hangar 360 and Autonomous Flight Training
Drone Deploy TrainingAllstate On-Site Property Training
Texas Tech University
Leonard’s Insurance Training
Texas Department of Insurance Auto Adjuster licenseWardlaw Claims Service CAT, Collision, & CCC Pathways Training
Farmers Ins. Auto collision, hail, flood, and RV training
PARS Certified PDR (Paintless Dent Repair)
Medisoft training and certification for medical claims
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