Summary
Overview
Work History
Education
Skills
Timeline
Generic

Colin Steidler

Bismarck

Summary

Dynamic professional with experience in consumer banking at Starion Bank, recognized for exceptional customer service and conflict resolution skills. Proven ability to foster strong client relationships while ensuring compliance with banking regulations. Self-motivated and analytical, I excel in managing tasks efficiently, contributing to team success and client satisfaction.

Overview

4
4
years of professional experience

Work History

Virtual Banker

Starion Bank
07.2024 - Current
  • Assisted customers with setting up or closing accounts, and signing up for new services.
  • Educated customers on features and benefits of banking products and services.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
  • Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
  • Managed a variety of tasks and projects efficiently and effectively throughout the workday
  • Collaborated with employees across various locations to ensure prompt resolution of customer concerns and maintain satisfaction with banking products and services.
  • Awarded the Constellation Award for Internal Teamwork

Server/Host

Ground Round Restaurant
09.2023 - 04.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Barista

Dunn Brothers Coffee
03.2021 - 12.2023
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
  • Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.

Education

Bachelor of Arts - Banking And Financial Economics

University of North Dakota
Grand Forks
12-2027

Skills

  • Consumer banking
  • Customer Service-oriented
  • Cash handling
  • Creative thinking
  • Cash management
  • Analytical thinking
  • Self-motivated nature

Timeline

Virtual Banker

Starion Bank
07.2024 - Current

Server/Host

Ground Round Restaurant
09.2023 - 04.2024

Barista

Dunn Brothers Coffee
03.2021 - 12.2023

Bachelor of Arts - Banking And Financial Economics

University of North Dakota

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