C. Olivia Wagner
Blandon,PA
Summary
Licensed professional with solid background in medical aesthetics. Demonstrated expertise in performing advanced skincare treatments and maintaining high standards of client care. Skilled in advanced skincare treatments and patient care. Strong focus on collaborative team efforts and achieving high-quality results. Known for adaptability and reliability, ensuring seamless service in dynamic environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Licensed Medical Aesthetician
KyraSkin Medical Spa
04.2023 - Current
- Maintained detailed records of all performed treatments, aiding in accurate follow-up appointments and tracking progress over time.
- Educated clients on post-treatment care instructions, ensuring optimal results from their procedures.
- Assisted in development of clinic protocols, ensuring compliance with industry standards and regulations for safe practice.
- Provided exceptional customer service by addressing client concerns promptly and professionally, fostering positive experiences.
- Ensured comfortable and relaxing environment for clients through proper room setup, cleanliness, and adherence to safety protocols.
- Conducted thorough skin assessments to determine appropriate treatment options tailored to individual needs.
- Fostered friendly, warm, and exceptional customer experience.
Medical Receptionist
Concentra Urgent Care
10.2022 - 04.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, created welcoming atmosphere for patients and their families.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Manager
Lashes By Gab
02.2021 - 09.2022
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Approved regular payroll submissions for employees.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Propelled continuous improvements and strategically capitalized on current market trends.
Licensed Esthetician
Lashes By Gab
02.2021 - 09.2022
- Recommended retail products for at-home use.
- Analyzed skin condition and made appropriate product recommendations.
- Fostered friendly, warm and exceptional customer experience.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Welcomed clients arriving for appointments.
- Stocked treatment rooms with proper supplies.
- Resolved customer complaints and facilitated conflict resolutions.
- Handled busy schedules and stayed on top of key deadlines.
- Sterilized equipment for patient treatments.
- Educated patients on treatment options.
- Advised clients on proper home-care regimens.
911 Telecommunicator
Montgomery County Public Safety
09.2019 - 11.2019
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Read system maps and caller information, and documented details in system.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Licensed Esthetician - Esthetician
American Barber Academy
Reading, PA12.2020
High School Diploma -
Oley Valley Senior High School
Oley, PA06.2019
Skills
- Managing Reception
- Employee Coaching and Motivation
- Project Management
- Performance Tracking and Evaluations
- Managing Cash Register
- Managing Employee Relations
- Scheduling and Coordinating
- Issue and Conflict Resolution
- Product Management and Branding
- Social Media Monitoring
- Photo and Video Editing
- Social Media Management Experience
Certification
- Laser Hair Removal Technician Certification - Pennsylvania Health Department or Laser Training Institute.
- Acne Specialist Certification – Face Reality Skincare.
Timeline
Licensed Medical Aesthetician
KyraSkin Medical Spa
04.2023 - Current
Medical Receptionist
Concentra Urgent Care
10.2022 - 04.2023
Manager
Lashes By Gab
02.2021 - 09.2022
Licensed Esthetician
Lashes By Gab
02.2021 - 09.2022
911 Telecommunicator
Montgomery County Public Safety
09.2019 - 11.2019
High School Diploma -
Oley Valley Senior High School
- Laser Hair Removal Technician Certification - Pennsylvania Health Department or Laser Training Institute.
- Acne Specialist Certification – Face Reality Skincare.
Licensed Esthetician - Esthetician
American Barber Academy
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