Collean Clarke
Tuckahoe
Summary
Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Assistant Store Manager
Ollie's Bargain Outlet Holdings Inc.
Plymouth
03.2026 - Current
- Assisted in managing daily store operations and staff scheduling.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures and reconciled discrepancies promptly.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Handled scheduling for store shifts to achieve adequate staffing.
Store Supervisor
Family Dollar
New York
10.2024 - 01.2026
- Supervised daily store operations and maintained high standards of customer service.
- Trained and mentored team members on best practices and store policies.
- Managed inventory levels, ensuring adequate stock for customer needs.
- Assisted in scheduling shifts to ensure optimal staffing coverage at all times.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
Customer Support Administrator
Automated Health Systems Inc.
New York
05.2023 - 09.2024
- Entered and maintained data in company databases to support accurate record-keeping.
- Answered phone calls, responded to emails, routed mail, and coordinated courier services to ensure timely communication.
- Maintained filing system for records, correspondence and other documents.
- Inputted data into various software programs accurately and efficiently.
- Managed office supplies and inventory to support uninterrupted operational workflow.
Money Transfer Agent
Equiniti ((Financial services company,Remote))
New York
11.2022 - 01.2023
- Maintained accurate transaction records in company systems to ensure data integrity.
- Executed administrative tasks including document filing and database updates to support operational efficiency.
- Maintained accurate records of all transactions for audit purposes.
- Processed incoming and outgoing payments accurately and efficiently.
- Facilitated sales transactions by representing buyers or sellers, ensuring smooth communication and agreement.
Healthcare Customer Service Representative
ConnectiCare
Danbury
09.2020 - 01.2022
- Assisted in checking patient's insurance eligibility prior to their appointment.
- Collected payments from patients and entered them into the billing system accurately.
- Adhered to HIPAA regulations when handling confidential patient information.
- Collaborated with billing, coding, and clinical documentation improvement specialists to streamline processes.
- Supervised administrative staff to ensure task completion and adherence to deadlines.
Education
Associate of Arts - Forensic Psychology
Naugatuck Valley Community College
Waterbury, CT06-2020
High School Diploma -
Danbury High School
Danbury, CT06-2016
Skills
- Inventory management
- Data entry
- Microsoft Office
- Data analysis/Excel
- Time Management
- Workflow planning
- Empathetic customer service
- Effective communication
- Adaptability
- Customer service voice
- Typing speed 50-60 WPM
- Office administration
Hobbies and Interests
- Team Sports.
- DIY.
- Strategy games.
- Annoying my Mom.
Languages
English, Highly proficient
Certification
- Web design and Coding.
Affiliations
- Volunteer Work- Wildlife Conservation Society. Animal rehabilitation, invasive species removal, field surveys, and community outreach.
Timeline
Assistant Store Manager
Ollie's Bargain Outlet Holdings Inc.
03.2026 - Current
Store Supervisor
Family Dollar
10.2024 - 01.2026
Customer Support Administrator
Automated Health Systems Inc.
05.2023 - 09.2024
Money Transfer Agent
Equiniti ((Financial services company,Remote))
11.2022 - 01.2023
Healthcare Customer Service Representative
ConnectiCare
09.2020 - 01.2022
Associate of Arts - Forensic Psychology
Naugatuck Valley Community College
High School Diploma -
Danbury High School