Colleen Aller
San Francisco,CA
Summary
Dynamic West Coast Regional Manager at IQVIA with a proven track record in team leadership & operational oversight. Excellent communication & problem-solving skills, successfully launched MS medication, driving patient adherence through innovative training programs. Expert in performance monitoring & cross-functional collaboration, consistently exceeding team KPIs & enhancing healthcare provider relationships.
Overview
14
14
years of professional experience
Work History
WEST COAST REGIONAL MANAGER
IQVIA
San Francisco, CA
12.2014 - Current
- Oversee & coach a team of Clinical Educators providing patient-focused education to empower patients to advocate on their behalf while ensuring compliance & operational excellence.
- Directed launch initiatives for new MS medication, driving adoption & adherence through in-person & virtual training programs.
- Organized, led & facilitated weekly team meetings, fostering collaboration, problem-solving, & measurable improvements in patient adherence.
- Implemented quarterly field rides to evaluate nurse performance, strengthen HCP relationships, identify growth opportunities.
- Created & led the 'Leadership Workroom,' enhancing managerial skills and empowering nurses.
- Ensured operational compliance, managing HR responsibilities, maintaining accuracy in reporting/auditing & documentation.
- Maintained field-based leadership presence, traveling to support patient and provider needs across multiple regions.
CLINICAL NURSE EDUCATOR
Publicis Touchpoint Solutions Otsuka Pharmaceuticals
San Francisco, CA
05.2012 - 12.2014
- Launched & educated HCPs and patients on long-acting injectable schizophrenia medication, expanding territory reach by 250 miles.
- Served as team lead, assisting with hiring, recruitment, & mentoring while leading monthly best practice calls.
- Exceeded KPIs consistently, growing HCP accounts & strengthening patient-provider engagement.
NURSE CLINICAL LIAISON
Bryn Mawr Rehab Hospital
Bryn Mawr, PA
- Conducted clinical evaluations in ICU for patients with brain injury, stroke, MS, & spinal cord injuries.
- Advocated for patients and educated families, & members of healthcare teams to improve health outcomes.
- Exceeded referral goals by building strong relationships with physicians & case managers.
CLINICAL LIAISON
LifeCare Hospitals of Chester County
West Chester, PA
- Performed pre-admission assessments for ICU patients requiring long-term acute care.
- Educated patients, caregivers, & HCPs on complex care needs including brain injury, pulmonary, oncology, diabetes, weight management & wound care.
- Grew & managed a 300-mile territory, exceeding quarterly metrics by 75%.
Skills
- Team Leadership & Coaching: Mentor & coach field-based & virtual trainings of nurse educators, enhancing impact & patient adherence
- Performance Monitoring: Achieved & exceeded team KPIs through quantitative assessments & ongoing coaching
- Operational Oversight: Managed HR responsibilities, performance reviews, auditing/reporting accuracy for the regional team & backfilling, hiring, & training of the nurse team
- Patient Engagement: Built supportive relationships with patients & providers, ensuring alignment with customer patient support programs & adherence journey
- Cross-functional Collaboration: Partnered with patient access specialists & field reimbursement teams to resolve complex challenges
- Change Management: Launched a new product & transitioned teams from face-to-face to virtual training while maintaining service excellence
- Decision-Making and Problem-solving: Led, operationalized, & implement compliant programs to attain project goals
- Time Management: Demonstrated time management & prioritization skills, ability to multi-task & maintain key projects & meet deadlines
Education & Acknowledgements
- MBA, Webster University, St. Louis, MO
- BSN, Villanova University, Villanova, PA
- RN Licensure, California #810014
- PACs Certification, Prior Authorization Certified Specialist Program, 03/01/23
- IQVIA Bronze Award (2023, 2024 & 2025), IQVIA WWD Awards (2014–2025)
Timeline
WEST COAST REGIONAL MANAGER
IQVIA
12.2014 - Current
CLINICAL NURSE EDUCATOR
Publicis Touchpoint Solutions Otsuka Pharmaceuticals
05.2012 - 12.2014
NURSE CLINICAL LIAISON
Bryn Mawr Rehab Hospital
CLINICAL LIAISON
LifeCare Hospitals of Chester County