Isaac Berry
Sunnyside
Summary
Experienced in regional management and team leadership, bringing strong problem-solving skills and a commitment to continuous improvement. Demonstrates expertise in staff training, management Budgeting, and IT technical support. Reliable and adaptable with a focus on Improving operational efficiency and customer satisfaction. Dependable IT Technician with strong skills in troubleshooting, network configuration, and wire management. Over the years of hard work and perseverance I have worked my way up starting with cleaning to being able to manage my own crew to being able to be hands on with the operations and making sure jobs are done effectively and crews are running smoothly and effectively .
Overview
7
7
years of professional experience
1
1
Certification
Work History
West Coast Regional Manager
CCS Communication Center Specialist
12.2022 - Current
- Developed and implemented strategies and guidelines to increase customer & Team satisfaction ratings in the West Coast Region.
- Resolved customer complaints quickly and effectively by engaging directly with customers when needed regarding issues that arise when crews on site at each location.
- Developed training programs for new hires as well as existing employees in order to improve job knowledge and effective training.
- oversee inventory control for all CCS products within the region for each crew
- Booked flights for crew
- Manage crew expenses for Travel Per diem & Rental vehicles
- Prepared staff work schedules and assigned specific duties.
- Demonstrated and supported continuous improvement and growth leading crews through my time with CCS.
- Evaluated performance of team members regularly & established goals and objectives.
- Troubleshot technical issues with printers, networks, operating systems, CAD PHONES, and RADIO systems for 911 dispatch centers across the USA
- Created documentation to assist with further analysis of technical issues that arise and make sure our vendors get all information needed to start service report and get the service they need completed.
- Worked Directly with outside vendors like AT&T Verizon and MOTOROLLA solutions for team assignments and Installs with Computers & special projects
CCS Technician & Cleaner
Commucation Center Specialist (CCS)
12.2021 - 12.2022
- Demonstrated adaptability to rewiring computer systems like CAD, Phones and radio system for 911 dispatch centers and making sure cable management is maintained to public safety protocols and color code PC's and wires when needed for better cable management performance and making sure they are fully functioning after each service
- Increased equipment lifespan, performing preventive maintenance and timely repairs.
- Clean and provide regular maintenance and small repairs on 911 dispatch centers consoles and Computers.
Support Staff Assistant
Columbia Mental Health
03.2019 - 12.2021
- Utilized problem solving skills to resolve customer inquiries promptly and efficiently .
- Attended trainings and workshops related to addictions treatments to help understand clients needs and best practices.
- Created a safe environment where clients can discuss sensitive topics related to drug and alcohol abuse.
- Completed drug and alcohol assessments for adolescent and adult patients to determine level of care needed.
- Maintained accurate records or reports regarding patients' histories and progress and services provided.
- Coordinated counseling efforts and appointments with mental health professionals, doctors, nurses, or social workers for clients
- Passed medication using MAR system
- Administered UA's Drug test
Education
High School Diploma -
Taft High School
lincoln city, OR06-2016
Skills
- Effective Communication
- Technical support
- Network troubleshooting
- Attention to detail
- Computer skills
- Problem-solving
- Reliability
- Team leadership
- Operations management
Certification
Cijis certificate
LANGUAGES
English
Timeline
West Coast Regional Manager
CCS Communication Center Specialist
12.2022 - Current
CCS Technician & Cleaner
Commucation Center Specialist (CCS)
12.2021 - 12.2022
Support Staff Assistant
Columbia Mental Health
03.2019 - 12.2021
High School Diploma -
Taft High School