Colleen Blackburn
Titusville
Summary
Dynamic professional with a strong background in operations management and customer service, notably as Owner/Operator at Sunshine Home Exterior Cleaning. Proven track record in enhancing customer satisfaction and streamlining processes, leveraging attention to detail and a dependable work ethic to drive business success and foster client relationships.
Overview
8
8
years of professional experience
Work History
Owner/Operator
Sunshine Home Exterior Cleaning
01.2017 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
Sales Manager
GNC
03.2017 - 11.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
High School Diploma -
Lancaster High School
Lancaster, OH05-2001
Skills
- Operations management
- Documentation and reporting
- Business planning
- Operations oversight
- Client relationship management
- Strong work ethic
- Dependable and reliable
- Customer service
- Customer-oriented
- GPS and route planning
- Time management
- Attention to detail
Timeline
Sales Manager
GNC
03.2017 - 11.2020
Owner/Operator
Sunshine Home Exterior Cleaning
01.2017 - Current
High School Diploma -
Lancaster High School
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