Colleen Carman
Norwich,NY
Summary
Dedicated Consumer Loyalty Associate with strong customer service skills, adept at multi-tasking and data entry. Experienced in process creation and follow-ups, ensuring customer satisfaction and operational efficiency.
Detail-oriented professional with over 15 years in consumer loyalty. Expertise in managing customer complaints and questions and enhancing customer experiences.
Overview
16
16
years of professional experience
Work History
Consumer Loyalty Associate
Chobani
05.2010 - Current
- Trained new associates when hired to operate phones and system for emails
- Offer solutions for a better work flow with system
- Attentive listener to the customer, with the ability to answer any questions they may have on the phone and in emails.
- Merge tickets to make it easier to see when they have contacted us before.
- I do refund reports weekly.
- Send swag to consumers who love Chobani
- Helped with reviewing the new things in CRM
- I do CRM testing and portal testing on new flavors
- I do follow ups on consumers complaints
- I do the Product Cleanup project in system
- Created processes
- I participated in the interviewing process with management
Education
High School Diploma -
Charlotte Valley Central School
Davenport, NY06-1987
Skills
- Customer service, engagement, building relationships
- Time management - reliable to get things done
- Attention to detail
- Computer and phone skills
- Product knowledge
- Data entry
- Familiar with MS Office
- Supporting management and doing side jobs
- Multi-tasking and attention to detail
Timeline
Consumer Loyalty Associate
Chobani
05.2010 - Current
High School Diploma -
Charlotte Valley Central School