Taran Hurst
Parowan
Summary
Dynamic customer service expert with extensive experience in leadership roles, dedicated to driving revenue growth and fostering strong client relationships. Proven track record of enhancing team collaboration and achieving exceptional results through strategic planning and effective communication. Recognized for adaptability in fast-paced environments, and committed to leveraging skills to contribute to organizational success and elevate customer satisfaction.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Specialist Loyalty Experience/Member Experience Associate
Hilton Grand Vacations Call Center/Bluegreen
Remote
01.2026 - Current
- Handle inbound contacts in an omni-channel contact center customer service environment serving Owners and Members while efficiently identifying customers' needs, clarifying information, researching member concerns and providing solutions.
- Provide excellent owner and member customer service for high-value loyalty members.
- Administer and promote program offerings and benefits.
- Drive out the goals and vision of the organization.
- Implemented quality assurance protocols to maintain high service standards consistently.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Led quality assurance efforts, maintaining high standards for all products and services.
- Transact payments when applicable.
- Provide assistance confirming/booking reservations with applicable points while providing comprehensive information about the resort, utilizing numerous software applications during this process for owners/members.
- Adhere to, meet, or exceed all performance metrics, KPI's and goals as defined by departmental leadership.
- Adheres to company standards and maintains compliance with all policies and procedures.
- Perform any reasonable request by management that supports the departments missions and goals.
Maintenance Supervisor
Hilton Grand Vacations - Cedar Breaks Lodge
Brian Head, UT
08.2022 - 01.2026
- Directly work with General Manager, Department Heads to ensure day to day business operations
- Supervised daily operations, providing mentorship and leadership to department team members to enhance team effectiveness.
- Visually inspects, operates, and maintains various guestrooms, common area, maintenance of pools, driveways, BBQ areas, athletic playing areas, playgrounds and parking areas and associated mechanical equipment systems throughout the complex.
- Applied knowledge of building mechanical systems, including water distribution, fire detection, air conditioning, and swimming pools.
- Scheduled preventative maintenance projects and daily assignments to ensure timely completion and operational readiness.
- Observes routine grounds and pools maintenance needs, sets priorities, schedules and makes work assignments.
- Interprets blueprints and technical manuals for upkeep of building/mechanical areas (e.g. pump rooms) and maintenance tools.
- Performed maintenance assignments and conducted quality inspections to uphold safety and performance standards.
- Monitors, maintains and tests Emergency and Life Safety systems as required aligned with local regulatory codes.
- Performed additional responsibilities to enhance team productivity.
Property Manager
Edelweiss Condominiums
Brian Head, UT
05.2019 - 06.2022
- Coordinated maintenance and upkeep with janitorial and engineering staff to ensure optimal facility conditions.
- Organized meetings for owners/residents to address questions and concerns, facilitating open communication and feedback.
- Resolved complaints swiftly by coordinating with repairmen and support services.
- Communicated regularly with key on- and off-site tenant contacts to enhance satisfaction with facility and services.
- Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
- Organized and participated in meetings to give owners/residents opportunity to ask questions and provide form for issues to be addressed.
Sales/Rental Manager
Brian Head Sports
Brian Head, UT
11.2018 - 04.2022
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Increased sales revenue by developing and implementing effective sales strategies.
- Increased rental shop revenue by implementing targeted marketing strategies and optimizing product displays.
- Cultivated a loyal customer base through exceptional service, targeted promotions
- Demonstrated products to highlight benefits and advantages, encouraging customer purchases.
- Attended industry events and conventions to expand sales opportunities.
- Led a successful team by providing motivational coaching and leadership
- Coached and mentored staff to enhance skills, improve performance, and promote a positive work environment.
- Cultivated vendor relationships to negotiate favorable pricing, payment terms, and delivery schedules.
Education
High School Diploma -
Cedar City High School
Cedar City, UT05.2011
Skills
- Customer engagement
- Client support
- Feedback collection
- Conflict resolution
- Relationship building
- Prioritization
- Team leadership
- Sales analysis
- Office software
- Enthusiasm
- Exceptional communication
- Brand representation
- Positive attitude
- Time management
Certification
Employee of the Year - Award
Cedar Breaks, A Hilton Vacation Club
2023
Pool & Spa Operator Certification
Certification #C-010651
11/02/2022
American Red Cross First Aid Certification
Certificate ID: 018V26S
06/25/2023
Skid Steer, Multi Terrain & Compact Truck Loaders Certification
11/02/2023
Timeline
Specialist Loyalty Experience/Member Experience Associate
Hilton Grand Vacations Call Center/Bluegreen
01.2026 - Current
Maintenance Supervisor
Hilton Grand Vacations - Cedar Breaks Lodge
08.2022 - 01.2026
Property Manager
Edelweiss Condominiums
05.2019 - 06.2022
Sales/Rental Manager
Brian Head Sports
11.2018 - 04.2022
High School Diploma -
Cedar City High School