Kai Turney
Austin
Summary
Dynamic professional with extensive experience in customer service and store operations at Randolph Brooks Federal Credit Union. Proven track record in problem-solving and building customer relations, achieving top sales and maintaining compliance. Skilled in multitasking and effectively training team members, with a strong focus on delivering exceptional service and driving results.
Overview
9
9
years of professional experience
Work History
Member Experience Specialist
Capitol Credit Union
Austin
06.2025 - 07.2026
- Resolved escalated member concerns, ensuring satisfaction and retention.
- Assisted in resolving account issues through effective communication and problem-solving skills.
- Resolved escalated member concerns, ensuring satisfaction and retention.
- Opened new checking, savings, IRA accounts
- Created training materials for new staff, streamlining onboarding on member service protocols.
- Found beneficial solutions for everyday processes while being thoughtful of our company’s budget and resources.
- Created training materials for new staff, streamlining onboarding on member service protocols.
Senior Member Service Specialist
Randolph Brooks Federal Credit Union
08.2021 - 02.2025
- Opened and closed the branch for opening and closing shifts.
- Built relationships with members.
- Cultivated strong relationships with members to enhance customer satisfaction and loyalty.
- Open new checking and savings accounts, memberships, certificates and money markets.
- Hit a minimum spread of 7 different products or services each month.
- Conducted deposits and withdrawals.
- Processed wire transfers, ACH and Pre-Authorized transactions.
- Ensured branch compliance for yearly evaluations, contributing to operational integrity and performance.
- Reviewed, released and placed holds on checks.
- Achieved highest sales at branch through effective customer engagement.
- Excellent at multitasking and prioritizing important tasks.
- Finished required training for the position promptly.
- Notary Public for the state of Texas
- Submitted debit card fraud claims and transaction disputes.
- Helped other departments with information and research on transactions.
- Collaborated with other departments by providing information and research on transactions to support seamless operations.
- Opened and closed the branch as required for opening and closing shifts.
Front of Store Manager
CVS Pharmacy
10.2019 - 02.2021
- Was top seller for the 'CVS carepass' in the Austin region.
- Verified accuracy of orders and shipments from partnered vendors to ensure timely inventory availability.
- Assisted customers in taking passport photos at the photo processing counter. and photo processing.
- Count and balance each cash drawer during the opening and closing shifts.
- Performed daily task such as money deposits and check balancing.
- Counted and balanced cash drawers during opening and closing shifts to ensure accuracy. each cash drawer during the opening and closing shifts.
- Maintained store organization and ensured products were stocked for customer access., stocked and assisted customers in the front of the store as well as in the pharmacy.
- Managed inventory by disposing of expired items and processing markdowns for credit. for credit items that were expired or damaged.
- Assisted customers with passport photo services and photo processing to enhance customer satisfaction.
- Achieved highest sales for the 'CVS carepass' program in the Austin region. for the 'CVS carepass' in the Austin region.
- Knowledgeable about a wide variety of products we sold and the general purpose of everyday over the counter medications.
Electronics Sales Associate
Target
10.2017 - 10.2019
- Met weekly, Monthly and daily sales goals in my department.
- Monitored market trends and product releases to stay informed and provide customers with relevant information.
- Knowledgeable about our products' features and compatible accessories.
- Signed people up for a credit card. (Target red Card)
- Processed applications for Target Red Card, ensuring compliance with company policies.
- Collaborated with asset protection to prevent and report theft, enhancing store security.
- Kept the department and store neatly organized.
Education
James Bowie Highschool
Austin, TXBusiness Administration And Management
Austin Community College
Austin, TXSkills
- Customer engagement
- Customer relations
- Member engagement
- Onboarding support
- Multitasking and organization
- Customer service
- Sales achievement
- Problem-solving
- Facility coordination
Timeline
Member Experience Specialist
Capitol Credit Union
06.2025 - 07.2026
Senior Member Service Specialist
Randolph Brooks Federal Credit Union
08.2021 - 02.2025
Front of Store Manager
CVS Pharmacy
10.2019 - 02.2021
Electronics Sales Associate
Target
10.2017 - 10.2019
James Bowie Highschool
Business Administration And Management
Austin Community College