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Associate Principal Engineer

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Optimistic and articulate professional specializing in enhancing member experiences through dynamic communication and exceptional service. Driven by ambition and passion for standing out, consistently delivering outstanding results and fostering positive interactions in a social and engaging manner.

As an experienced Client Care Navigator, I have spent over a decade delivering exceptional customer service and leading successful teams. With over 5 years of management experience, I understand the importance of effective communication, organization, and problem-solving. My passion for helping others access healthcare and mental health services drives my work, and I am dedicated to ensuring every client receives the highest quality assistance. Championing diversity and inclusion is also a core value of mine, and I bring this passion to every job I take on. With my unique skillset and commitment to delivering results, I am confident in my ability to make a positive impact in any role that relies on direct client interaction and outreach.

Driven Member Experience Specialist with strong background in fostering positive customer relationships. Skilled at identifying and addressing member needs, improving engagement, and ensuring member satisfaction. Known for strong problem-solving skills, effective communication abilities, and commitment to providing high-quality service. Previous roles involved enhancing user experience by streamlining processes and implementing innovative solutions.

Jillian Feldman

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Member Experience Specialist

Restaurant Busser

Athletic Training Intern

Physical Therapy Intern

Ticket Scanner

Retail Employee

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Bachelor of Science - Kinesiology